EntirelyPetsReviews 638

I have ordered from this company 3 times. My first order came in 9 days (4-8 day first class shipping for free.) My second order was never processed and after 3 weeks waiting, I called customer service. It took 55 minutes to get an answer from a human. They said they had no idea why the order wasn't processed and processed to contact the vet right away and change the shipping to priority at their expense (big whoop.) It cost me $38 to get a 4 day supply from my vet. I should've never ordered from them again, but they have the best price on my very expensive dog medication, and I couldn't imagine the issue would happen again. After 8 days waiting without receiving the order, I began calling customer service. The first call I waited an hour on hold and then got an answering service. I left a message but called again because the medication is life or death. I waited another hour and was disconnected. I called again, feeling I had no option. Waited an hour and got the message thing again. Called my Vet and found out they had never been contacted. So THIS HAPPENED AGAIN. I placed my order with Chewy.com, free 1-2 day shipping and I'll get it just in time. It was only $4 more, and well worth it for a reliable company. I can't believe this place has a 3 star average. I wish I could leave ZERO STARS and wish my review would make a difference! If you need life saving medication for your pet, go somewhere else!

I placed an order 3 weeks ago. Nothing on their website said they were having any issues at all. It said my order would be shipped in a couple of days. My order never got processed and it took me over a week of calling and sending many emails to finally get through to somebody to cancel my order. They never did reply to my emails. I have ordered online from many companies over the years and have never come across such horrible customer service. I will never order anything from them again and I highly recommend everyone stay away from this company if you actually want your items shipped.

I placed my first order on 06/29/20 with everything in stock. 4-8 business days ground, give or take understandable since everyone is running late on deliveries... 22 days later no email or contact at all. No initial email except from PayPal that my order was placed or delivered. No information on my account with a tracking number or delay. One item out of stock and there my order sits not even shipped! "They are working on their email system"... This is terrible service. There is nothing on the website that says they will not ship separately, nothing on my account to indicate an item is out of stock or that the order was delayed. I would not trust this company to provide food or RX never knowing if it would get delivered.

I place my first order with the company on 6/29/20 the website said product available. I waited a week, order was showing pending. I called the cs rep stated a lot of back orders on this product. And we were to receive it by this next Monday 7/13. I called again today waited 47 minutes for someone to pick up, then was put on hold for another 25 minutes for the rep to check the status of the order. Now they told me its on a manufacturers back up order and I will not receive my order until the week of Aug 3rd. Meanwhile their website still shows this product available. So misleading and no communication or follow up on orders. I just want to be made aware its over 30 days before they can fill an order. So I can make a decision to shop elsewhere. Will not shop here again!

Placed an order, never got an update. Waited on phone over an hour to be told it hadn't been faxed to my vet in five days. No update after that. Website still said order "pending". Called again three days later. Waited on hold one hour, thirty minutes. Customer service rep finally answered. He told me it had shipped. I asked for a tracking number since i had not gotten an email and the website said "pending". He put me on hold again for 17 minutes. Came back, said it hadn't shipped. Well, which was it? I then said to my just cancel the order. 20 minutes later he said it was canceled, though I had no proof in writing of that. I asked for a supervisor, he told me he would look one up,, then hung up on me! All of this took well over two hours of my working day. This company needs to examine its representatives, its hold times, and lack of communication to customers. It was the worst customer service experience I have ever had.

I placed an order of two items, a medication and dental fresh 11 days ago. I sent an email asking the status of the order, 7 days after the order, no answer. I finally called and that is when I learned that the dental fresh was in back order and it was holding the order. WHY no one sent me an email stating such or call. My dog is 15 years old and needs his medication. I order because you had "good" reviews. I will not order again.

I ordered a bunch of items for my cat and they were shipped 5/5/20. Half of the items didnt ship and were backordered. I also received dog joint chews instead of cat joint chews. I have contacted the company 4 times with no response. It is now July 2nd and I still have not received the backordered items. My credit card was charged for all the items, even the dog joint chews I didn't order. Stay far away from this company. Ive never had any issues like this before. I have zero clue how they are still in business.

This business is completely incompetent. Slow to process orders. Quick to check your card for funds. I had to call my vet at least a dozen times during the process of trying to complete this order. My vet was willing and called to try to resolve. They make excuses and lie. They have good prices but it's not worth the trouble. Companies like this are are the reason vets charge you to get outside prescriptions! I recommend pet meds if you're doing scripts by mail. Entirely Pets is a disgrace.

They send wrong items, and it takes months to get a return shipment label. Then, they can't tell you if or when you'll receive the correct item.

When you place an order, it takes 10 days for them to notify you that they can't fill the entire order, with no valid explanation as to why.

If you call them in the morning, you get put on hold, which is okay, except that after holding for a while, the line disconnects. This happens over and over, so you never get to speak with someone.

If you call them in the afternoon, a recording says to leave a message and they'll return your call. They never return your call, no matter what message you leave, and how many times you leave it.

I have been getting Bonies for my dog from Entirely Pets for years. They have the best prices by a wide margin. However, I have also spent hours of my time over the years dealing with their user-hostile web site set up. If you buy something on a recurring monthly plan, you cannot tell, when you go to the web site, when or if your order is in the works, or if it has been delivered, or if it is out of stock and you won't be getting it any time soon. Regular orders are viewable, but for some reason, the recurring orders are not. Their customer service is spotty. Some folks are very kind and patient, and some are officious and unhelpful. I was told last week that they are introducing a new software system. I don't know if that's true or if it will have any impact, positive or negative, on the buying experience. I honestly would have stopped buying from them long ago, but their prices are hard to beat and we buy a LOT of Bonies!