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EntirelyPets Reviews Summary
EntirelyPets is an online pet store that offers a wide selection of products for dogs, cats, and other small animals.
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I used entirely pets once and got ripped off! They can not do the simple math and credit my account the correct amount im owed! I will continue to use chewy.com!
I was leery of this company, my first time ordering, as I'd read some bad reviews on service, but I think they've read them too and aimed to improve. I ordered two items, one of which was out of stock, though I didn't know at the time. (Duoxo shampoo and spray for canine seborreah). After what seemed a long time I emailed to see why it hadn't shipped. They replied the next day about the out of stock item and asked if I wanted to ship just the one. So I said yes and I did get quick replies from then on and the items came quickly after that, both of them! I was not able to reach them by phone or chat when I first inquired, but I think the email responses were very prompt and polite.
They are crooks and scam artists. In March, I ordered hydrogen peroxide for $19.12. They took my money. It is now late September. The product never came and no refund was ever issued, despite countless time wasted on emails and phone calls to them. When I could reach a customer service agent I was always told the refund had been issued, but neither my bank nor PayPal has any record of a refund. They are liars. Avoid them like the plague. Small Claims Court in my town is on hold for COVID 19, but as soon as it reopens, I'm suing them.
I'm a veterinarian. I deal daily with 1800PetMeds, Chewy, Petco, etc. I recently had a client request medication from EntirelyPets, which was a first for me.
Every other online pharmacy allows me to authorize/decline requests online. I've sent two emails to EntirelyPets asking how I can authorize this request, as my fax machine is currently not sending. No reply. I guess I'll contact my client and explain that apparently EntirelyPets does not want her business.
I would put negative stars if I could! Do not order! They took the money out of my account and I've been calling for two months for my order! Every person I talk to tells me something similar but different! Do not order! Just buy through a regular pet store or Chewy! You won't receive your package from them! I'm never buying from a sketchy website like this again only the name brand ones I trust
They are fast and accurate, and the orders are always packed with care -- including orders that need to stay cool! Thank you! [=
Amber has given me amazing assistance. Really has been a tremendous person to work with. Will really like working with her in the future.
I made an order on March 24 2020 and despite many emails from me, I have not received my goods and no replies. On their site it shows as pending. It is fraud
My dog loves Dr Marty's dog food. I appreciate the discount given by Entirely Pets. It helps so much! Arrives quickly by Fed Ex.
I always get great prices and timely delivery. I price check and look for free delivery before making a purchase. I have purchased from entirely pets multiple times. Never a problem with entirely pets.
Have bought Vionate from this company before, never had a problem. Shipping was two days longer than promised, but that can happen to any body.
I received 0 out of 2 orders, for a total of roughly 275.00. When you call to get ahold of someone, you get a call center, there is no store. Now I have to dispute with my bank. What a fake and a fraud. You can never trust anyone anymore, especially when they discount the price. The worst part is i cant take my cc or information off. Now I have to get a new card.
I made my order and received the product as promised. The price for the item I ordered was less than other pet supply companies on the internet! Overall I was happy with the transaction and service, I would order again from them without hesitation.
I placed an order back in April and after calling and emails since they have not gotten back to me. This is a real crap businesss. Nothing but scam artists taking peoples money. They have a number you can call but no one ever answers. Dont order from here!
I never received my product. I tried numerous times to contact the business. They did not respond to my emails. Good luck trying to reach them by phone. I was on hold for over 30 minutes. I finally gave up and hung up. I submitted a complaint to Better Business Bureau. The company lied and said they reimbursed my money. They did NOT. I also filed a claim with PayPal. Do not buy from this company!
I have been purchasing Azodyl 90 ct small caps from the for years. This is a heat sensitive medicine. They were great at customer service and getting your order out up untill the past year. This meds cost $74 and $35 for 1-2 day shipping so i place the order usually on a fri so they can ship it out on monday. LOL well know i have to play games calling every week because a week will go by and they dont ship your order and then you pay for 1-2 day shipping you they tell you it will ship monday even though it already has been a week since you placed the order now tues you call they tell you that oh maybe by thursday lol remeber $34 1-2 day shipping Avoid them you have been warned. When you call know one knows how to answer your questions and they disconnect the call
On hold on phone for over an hour. Finally did chat with Joey. He didn't resolve my issue and kept asking me questions after he said he would ship a different size out today. Personal questions. Also said he was chatting with two other people and talking on the phone with one. Customer service doesn't exist with this company!
Absolute horrible service, states 4-8 ground business days to ship. Well going on week four now, finally called to see what was going on, representative said they e-mailed me but could not forward e-mail to me at that time for me to see "lie" holding order for 3 weeks because not complete? When I said ship what you have and back order the balance, he did not understand what backorder meant, will not use this company again! Complete disappointment!
Ordered flea stuff for dogs. The website showed discount before I placed the order. When the charge went through, the discount was not applied. I've called three times and I have yet to see my 15% credit on my charge card. Not a happy camper.
Entirely Pets display a picture of 2 balls so I ordered 3 expecting to receive 6 in the order like I have on previous orders. This time I only received 3. Cost me over $18 for 3 balls. Won't be ordering again.
From the business
We sell over the counter pet supplements, pet meds, flea & tick control products & supplies at everyday low prices. Free shipping on orders over $85. We carry popular brands like Frontline, Advantix, Greenies & Feliway.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members