EntirelyPetsReviews 638

This is the worst customer service I have ever encountered. I purchased a headed pet bed for my pet. Unfortunately when i received it, the weather was warmer and we did not use it. Now with winter beginning, I set up the heated pet bed only to find it did not work. I called Entirely Pets only to be told it has been over 30 days and there is nothing they can do about it. They would not give me credit, would not give me a refund and would not work with me. All they would give me was free shipping on another item - as if i would ever order from them again!

DO NOT ORDER FROM THEM! I placed an order on Thursday 10/30/14 and was told my package would be delivered Saturday i did pay an exra 50$ for overnight shipping. I ordered a cpv parvo canine antigen test kit that contained 10 tests. Long story short it did not leave the warehouse until Monday 11/3/14 :/ they were suppose to refund my shipping cost but i havnt got it, i had to call over 4 times to have them fix my name address and email because they messed it up, they never returned my emails i had to call them and live chat with them. I attached a pic of our chat very very improffesional :/ the guy i talked with from the start said 'told you' then 'lmao' ( which is abbreviated for laughing my $#*! off ' and then 'sorry' i wil never order from them again, also the product expired on 12/9/14 so i only have a month to use all 10 tests wth! Horrible communication, immature employees and old/almost expired products STAY AWAY

The worst customer service ever! I placed an order earlier this month and a couple of days later started receiving emails they needed to verify the CVV code on my card. After a couple of emails I called them (because the email said to in order to process only one order and to refrain from duplicates). So I called them and gave the requested information (actually used a different card and the rep said they did not need the CVV code). That order was shipped and received no problem. Then LAST NIGHT (several days after I have received my order), I get an email stating my order was shipped. I pull up the tracking code and it shows an order was processed for me and would be delivered later this week (for the exact items I ordered originally and ALREADY RECEIVED). The rep on the phone, Aaron, was rude and did nothing to rectify this as being their fault and only said we were finally able to process the card with your credit card company. WTF now you can process it over two weeks later and after I already thought it was fixed and received my order? I don't need two bottles of 300 vitamins here. Apparently I need to take the package back to the post office and tell them I refuse it and then wait again for them to issue me a refund? All for their snafu! Idiots if you ask me!

Wish I knew how to erase the one star to bring it to 0.

This company constantly sells items that they do not have in stock. Items that have been on backorder for over 6 months are still sold online as if they are available and there is no notice that the items are on backorder when the order is placed. When questioned when the item will be available they don't know. I am very well aware that the items are out of stock with the supplier (Virbac dental cat chews) and have been for months so I jumped to place an order with this company only to find out that they too have been out of stock for months. Then why do you continue to sell them with no out of stock disclaimer?

They also offer a 10% discount for autoship orders which they also fail to include when processing your order. The checkout process states that the discount will be applied after the checkout process is completed but the 10% never gets applied and you are billed at the non-discount rate.

When you call to ask about the discount you are told that this was an error, the order did not go through as an autoship order and it will be corrected. This is another scam with them because my orders have yet to be entered correctly as an autoship order with the correct pricing. When asked for confirmation that the order is entered as an autoship order for the next shipment you are told that you have to request that on the next order.

Either this company is run very poorly or they are just an unethical online vendor. I suspect it is both.

Cheap prices and quality. I hear those complaining about shipping and returns. While those are very valid concerns, I've been ordering from them for multiple years and I've never had a complaint.if you know what you're getting then you will be fine.

Stay away from this place unless you want your items crammed into a too small box and damaged to the point the seals break and contents spill out in the box. This has happened twice and I am done with this company. Oh, yeah and their billing is a scam as well as the products they advertise ( continually over time) that they don't have. Do yourself a favor and order from reputable companies.

I wish I could give negative stars. This was absolutely THE WORST shopping experience I have ever experienced. The customer service is appalling, rude, and basically besides that non-existent. They do not answer your phone calls, emails, or messages. They lost my order, and I had to finally live chat with someone to have it figured out. It was supposedly shipped that day after we talked, but I didn't receive it for another month, I was giving up hope that it was coming at all. They also charged me an extra $40 for shipping, totaling $60 to Canada. Outrageous. I will never order from here again, and I will never recommend this site to anyone.

We have a very ill cat and ordered a medication that has to be kept at a cool room temperature. We ordered the medication about 2 weeks ago and it took about 10 phone calls and the order being reshipped twice before the order was sent with ice pack as was stated on order sheet. We just received another order of same medication paying extra fee for there to be ice packs and had none. The customer service rep argued that room temperature does not require ice packs despite we Paid for them to be included this time and ignoring the fact the regular 95-105 temperatures out side here is not room temperature.

This site has really good prices on pet food and treats. They do not carry every brand but they carry the treats my cats like (Greenies Digestive Care Salmon & Bonito Flakes). They have specials with good discounts but usually the amount you save either covers all or part of the shipping cost. Anyway I have gotten some great treats for my cats and they ship these items quickly, which makes us all happy. Check it out... your pet(s) will thank you.

I am a Veterinarian not in practice; I purchased 2 bottles of Dermacool dor itching skin, hot spots, etc... this product is slimy, does NOT provide any itching relief, and ENTIRELY PETS pets makes you pay the shipping fees for returns - go someplace else, and look for Dermacool by Virbac.

Below is a copy of my chat with them:

Thanks for contacting us. An operator will be with you shortly...

Good price, but terrible, incompetent service. I ordered 2 items for auto ship, in quantities great enough to qualify for free shipping. For some reason, they interpreted the order as 2 separate orders, so when they were auto shipped (on the same day!) I got 2 boxes, and had to pay shipping for both. Almost $50.00 for 8 bags of treats that totaled maybe 3 pounds. Why they chose fedex to ship 6 oz of treats is beyond me! NEVER NEVER again.

Ordered Joint max 2x strength 120 count... received them promptly: hard as a rock, should be relabeled " hard as rock non-chewables" by either Entirely Pets or Joint max, whomever allowes these to be shipped to a paying customer like myself... no reply from entirely Pets on options to resolve the issue, yet... Main concern: don't they check what they are shipping out?... meanwhile I have 27.94$ of useless ex-chewys that where not chewable by my dog when I received them

I placed an order and the confirmation said that one of the items was backordered. Fine, I didn't care. But then they CHARGED ME DOUBLE for the backordered item! My confirmed order total was $53 using a coupon code, and then they billed my card $75 with NO NOTIFICATION. I only found out because I checked my card statement online. Their "live chat" was completely unsatisfactory and the person never once admitted that I had NEVER authorized the overcharge. I'm disputing it through my credit card company now, which is a PITA. STAY AWAY.