EntirelyPetsReviews 638

One month ago ordered I NextGard and Spectrum for six months presentation, I have ordered from them in the past and normally they ship on time. This time even though website said it was in stock, they didn't ship it. The website shows my order pending. Called many times but they never answer the phone.

Once I waited for more than three hours on hold, until someone finally answered, and after reviewing the order, he didn't know what the problem was with it, and put me on hold again!
About 20 minutes later said that he couldn't access the order, but that he was going to get back to me later that day. Of course, he didn't call me back.

The following day, after 5 hours of waiting on "chat" (I have the transcript emailed to me, so there's proof) they still couldn't figure out what happened, but said that the following day the order was going to ship and I was going to get an email with the tacking number.

One week has past, and the website shows my order still pending. Today after 4 hours waiting for a chat agent, suddenly the chat said that they were NOT ONLINE. I certainly regret buying from this clown company. Don't buy from them if you order medicines, because your pet's health is on the line, and they simply don't care about you. This business has ZERO respect to customers. Take your money and orders where they are appreciated.

This is absolutely the worst company that I have ever tried to do business with. I ordered medicine for my dog, one month ago and have yet to receive it. I tried to call and find out why I have not received the medication, however, I get a recording and I have literally been on hold for 45 minutes without anyone answering. This company is a joke. Don't waste your time or your energy. If you do business with this company, you will be sorry. I had to call American Express in dispute the charge, is that is the only way I will be able to get my money back from this scam company.

I ordered product, they took the money out right away, but the product I ordered was removed from the order history, and when I call the customer service number *******967 from the web site, this number is not working.
I clicked the BBB logo, surprise they are not accredited by BBB, this should not be on the site, it is really just a LIE.
I am trying to get my money back, not holding my breath. I have filed a dispute with paypal. I would suggest going anywhere else just not here. The 5 star rating comes from a site you have to pay to be allowed to add a rating, I think this is all false rating there. Pleas stay do yourself a favor and look elsewhere.

The website says receive product within 4 days and this is now day 12 and they can't supply a tracking of the product and refuse to refund bad business

Entirely Pets is absolutely the worst company to order pet medications from. They do NOT show meds are out of stock, so you order online thinking you will receive the order within a week. I ordered the same medication at different dosages according to my three dogs weights. After paying with my husband's credit card, I hear nothing from them about it being shipped or a tracking number. I call them four days after ordering, because I never received a tracking number, only to find out the meds were and HAD BEEN out of stock, except for one dosage. I get told the meds will not be available for FOUR WEEKS OR MORE! The customer service guy told me, he would cancel the order and reverse the charge immediately... how their ordering system is all screwed up and does not show things are out of stock. I asked for a verification email the order was cancelled. Never got it, I tried calling, emailing and chat for days, but they kept disconnecting me. Had to file a dispute with the credit card company to reverse the pending charge, as they never reversed anything! There are many other places, such as walmart pharmacy online to order from and I suggest you do NOT use Entirely Pets.

Have been a loyal customer since 2017, getting Kidney meds for my buddy. I placed an order last Monday evening 3/2/20, paid the 2nd day extra charge, because Azodyl has to be shipped cold. Should have received Thursday, never came. Called them and was told the shipping dept said all orders for Azodyl were shipped out on Weds 3/4/20 and should arrive on Friday. Never came, couldn't get ahold of anybody to check on status of my order. Got a BS text message saying be patient, their experiencing issues due to an update. Now when you call the number it says the number is no longer in service. Thought something rotten was going on. This happened last time I ordered, got a supervisor to credit and correct the error. He assured me it wouldn't happen again. Deja Vu, Stay away

Ordered fish mox forte to come to me in the uk.
Entirely Pets dealt with my order very quickly, very securely, double checking with me that I was actually the card holder ordering.
Very grateful to Entirely Pets for shipping to the uk as not many places do.
Also the order arrived very quickly considering the distance and arrived very well packaged and secure. I will most definitely be a return customer and will recommend you to everyone!

Placed an order online for Greenies Petite Bones. The image on website clearly indicated a quantity of 192 bones. Received my delivery, in a timely fashion, of 90 bones. When customer service was contacted, Employee #69, or so he said was rude and said I was wrong. Spoke to a supervisor, Aaron, who apologized and said website had just been updated. He was more understanding, but product still could be returned if I paid shipping and a 20% restocking fee for their era. No thanks. Back to Chewy.com where the customer is treated much better.