EntirelyPetsReviews 638

I wish I would have read the reviews on this company before ordering with them. I placed my order on 3/23. The status still says pending. Since I placed my order, I have run out of 2 medications for my horses and had to run to the vet's office and buy at retail price so I wouldn't run out. I emailed on 4/1 and received no response. I left a "chat" message and received no response. I called and waited on hold on 4/7 for 30 minutes only to be hung up on. I don't know what is going on with this company, but they appear to be fraudulent. I can't even get a hold of anyone to cancel my order. I do not recommend them. Steer clear!

I am writing this as a public service. During these difficult times, do not add more anxiety and frustration to your life. They may have good prices, but you will pay for it with your time and trouble. As of April 2, we are still trying to get either the products we ordered (dog supplements, $121 cost) on February 19 or a refund. We were told they were out of stock and would be sending out the product on March 9, and then again on March 31. Now when we call to inquire about the order, they are unable to find it in their system. This business was not functioning at a professional level before the Covid outbreak. It is now barely functioning at all. Their 800 number is "not available" at times and when it is answered by the company recording, it takes at least 20 minutes to get a person on the line. Please save yourself the extra anxiety and frustration and do not order from them.

Wish I could cut this company some slack with the COVID crisis, but after multiple opportunities they have proven unreliable and unable to communicate with customers. Ordered pet meds on 3/11. Didn't get any confirmation that my vet had confirmed prescription (which they had). No update on order or delivery. Order is "pending". No emails about delays, etc. Multiple calls and emails unanswered. I disputed with my credit card as I don't think I'll ever see a refund from this place. Buyer beware...

On march 09/2020 I placed an order in the $70 range and after 2 weeks of no movement in shipment I tried to contact them by their phone and all I got was non stop music and ads of what products were available. I also left a message on their web site along with my email address asking them for a refund back into my account with no response whatsoever. It's like they have fallen of the face of the earth, nowhere to be found. I paid through PayPal and have asked them to step in and help with this issue. My advise, find a more reputable company in which to purchase your pets needs.

I placed an order on 3/8, paid for expedited shipping, and waited. I've written to them 3 times and have only been responded to twice, neither personal but rather an autoreply. What's happened is they're out of what I purchased even though it stated in stock' when I placed the order. I asked them to provide the option to cancel or an estimate on delivery. They provided neither, rather a "your item should be in stock on" response. I understand times are unprecedented but a little customer service can go a long way. I'd never return to the site or recommend them.

Ordered 3/4/2020. (Before COVID-19 shutdowns). No shipping updates; No response from email follow ups. Received partial shipment. No word on the other part of my order ($80). Zero customer service response to email follow ups. You are drawn to purchase from them because of a few dollars in savings. Savings does not do any good when you do not receive the product you order. Avoid the hassle- now I have to file a case with credit card company and BBB.

(Note: All of This was all before COVID-19).

EntirelyPets Pharmacy is the WORST! I have an auto-refill of a prescription for my nearly 20 year old cat. The auto-refill should have triggered the week of March 9th. It did not.

I sent an email to the company asking when they would process my order? No response.

I placed a new order the week of March 16. It never processed.

I called and sat on hold for easily 30 minutes after the system twice hung up on me. I speak with Nelson, a customer support supervisor I later find out.

I am told the order will ship that day and I should receive it by Friday. At this point, I'm rationing Sophie's medicine, only giving her half doses.

Friday comes, no new shipment. I use the last of her existing supply.

I call, I wait on hold another 30 minutes. I am told by Nelson that the package will arrive Saturday and am given a tracking number.

That package was delivered today... to an address in Maine. I live in Georgia. It is obviously not my order.

I call again today and am told the pharmacy is closed on weekends and I have to call back Monday.

Do not use this pharmacy. They might have the medicine your pet needs, but you will NEVER receive it.

Placed an order 2/18/20 for over $400. Order held up due to back order of Virbac dog toothpaste. Finally, I could not wait any longer for other items & tried requesting those items be shipped.

Tried calling several times; put on hold each time & after 20 minutes, still no answer. Tried Live chat; no human response. Tried several emails; received auto response, but no actual response to request. Finally, someone answered the phone & I made my request. It's been 2 days & no confirmation products are being sent. Tried calling today & phone just rang, not even an answer machine message today.

Prior to this I have been very pleased with EntirelyPets. Now, I'm not even sure they are still in business. If they are having problems due to the current COVID19 crisis, they should have the courtesy & business sense to post information on their website & on their phone answering message.

Guess I need to take my business to another supplier.