EntirelyPetsReviews 638

Terrible order experience with EntirelyPets.com. Jan 21 - placed order for "in stock" item with original shipping of $5.95. Jan 21 - received backorder notification. Jan 23 - received another backorder notification. Jan 29 - my credit card was charged for order. Jan 30 - received shipment notification. All sounds good so far, right? Feb 3 - received email asking for extra $27.88 for shipping. My total order with original shipping was $33.97, so this would nearly double my order! In the meantime, I have been out of a product that I was expecting should have already came so buying small packages at a local shop to get by. This is bad business practices. After this, I immediately ordered from PetCo and got the items within 3 days - with free shipping, too! I would never recommend EntirelyPets.com.

I ordered several products and unfortunately one was back ordered. I desperately needed all the other items as they were medications for my sick fish and could not wait. I phoned customer service and they released those items for immediate shipment. I was on hold for a bit but it was well worth it! The medications saved my fish and the back ordered item came two weeks later. My experience with EntirelyPets was a pleasant one and I can't thank them enough! I'll definitely order from them again!

We haven't started administering the medicine yet because I'm still trying to figure out a way to give my cat two capsules in the morning and one capsule at night without opening it up and sprinkling it on his food. Our vet said this medicine was revolutionary in the treatment of cats who are showing signs of kidney disease. I do wish it came in a liquid or it was OK to open up the capsule But we will figure it out for my favorite cat of all time Smarty Pants. He was diagnosed with hyperthyroidism last year and his treatment is working but his kidney values are slightly elevated now. The high end of his range is 30 and he is at 36... so we want to nip this now.

As others note, the customer service is terrible. I ordered joint chewables and have not heard a word in over 5 days.

I wouldn't order from them simply because they don't indicate on their site what is in stock and what isn't. Apparently the chewables are in backorder with no timeline?!

In addition on their communications they don't indicate the customer service number or email. You gotta dig, which is always a bad sign to me.

This was the first time in 6 years that there were communication problems with my order at Entirely Pets. The order was placed on 11/29=Black Friday, and finally received on 12/22 after calling three times, and an on-line chat that was never answered. This was a delivery problem, the actual product bought, LybriSyn is very highly recommended.
I should have been told at the very beginning that the product was on back order!
I should not have been charged until the product was actually shipped.
1st call was in response to an email about my credit card billing address difference, i was told that the order was on hold, but with this follow up, the order would ship the next day. My credit card was actually charged on 11/29, days before the email and phone call.
2nd call, i was told that as an existing customer my credit card billing address should not have been an issue but the product would be shipped tomorrow,
It wasn't until the 3rd call that i was told it was still on back order and that i should have received an early email that the product had (always) been on back order- that is an email that i never received.
3 star rating because this was the 1st time after 6 years of encountering a problem. It had always had excellent service. This time, it was definitely communication problems about DELIVERY.

Not happy. The ones in the website photo are not the ones that I received. They are a different brand, different shade of red and a cheaper looking quality with loose strings hanging off them and a different shade of red. I ordered two holiday bell collars by the Kyjen brand "Plush Puppies" and undress received brand "Outward Hound". It appears that within the same listing, you are selling two different brand collars depending on size. It gets even more complicated because the photo you currently show for the large size Outward Hound collars, shows collars with gold bells but the collars you sent me have silver bells. I emailed customer service twice and have heard nothing back!