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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Fast and easy pick up and return. Absolutely perfect.
Alyssa was wonderful with my experience at this enterprise location! She answered all of my questions, was quick getting me set up, and made me feel at ease with my rental experience!
Thank you for sharing your experience, Rebecca. We're glad to hear that Alyssa made your rental experience enjoyable and efficient. - Lisa
Very professional staff especially Ruben & Abigail... Top quality business Always rent from this company, very professional.
Thank you, Carol, for your positive feedback. We're glad to hear that Ruben and Abigail made your experience enjoyable. We appreciate your loyalty and look forward to your next rental with us. - Lisa
Let me start off that my girl Melina from Lodi enterprise is Your girl! She made everything so smooth for us got a great deal Got us the perfect rental she went above and beyond for us. Enterprise She needs a raise Because you can clearly tell she loves what she does!
Thank you for your wonderful feedback, Lesli. We're thrilled to hear that Melina exceeded your expectations and found you the perfect rental. - Lisa
I love dealing with the people at enterprise. They make you feel like you are family and seem to really care about you. I have always rented only from enterprise and have never been unhappy with any of the cars or vans that I have rented. The cars and vans are always very clean when I pick them up which is a blessing.
Thank you for sharing your feedback, Karin. We’re thrilled to hear that our team makes you feel like family and that you’ve consistently had positive experiences with our vehicles. We appreciate your loyalty and look forward to seeing you again. - Lisa
Best service kind and helpful staff nice cars what else could ask for
Thank you for the positive feedback, Roy. We're glad to hear you had a great experience with our helpful team and vehicles. - Lisa
The service was magnificent. Everybody was polite and helpful. The car was reasonably priced. I will definitely continue to use Enterprise for my car rentals.
Thank you for your wonderful feedback, Kay. We're thrilled to hear that you had a great experience with our team and found our rates reasonable. We look forward to your next rental with us. - Lisa
First rate service, competitive prices. Excellent, knowledgeable staff. I warmly recommend Enterprise Rent-A-Car.
Thank you for your positive feedback, Christopher. We're thrilled to hear you had a great experience with our knowledgeable team and found our rates competitive. Your recommendation means a lot to us. - Lisa
Thank you, Wanda, for your positive feedback. We're glad to hear you had a great experience with our team and enjoyed the vehicle. - Lisa
Excellent Staff members, Great Professional Service! Efficient and Helpful! Nice Vehicles to chose from!
Thank you for your feedback, Crystal. We're glad to hear you had a positive experience with our team and enjoyed the vehicle selection. - Lisa
I was told I would get a car like a Toyota Corollo. Instead I was given a large car - saying it was the only one available. I needed more instruction on the operation of the car.
Thank you for your feedback, Earl. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Great customer service, clean car, and good people.
Thank you for your positive feedback, Sherman. We're glad to hear you enjoyed the customer experience and found the car clean. - Lisa
I'm happy and satisfied, employee are very nice and car I have was great and affordable! Than you enterprise!
We appreciate your feedback, Angeles. It's great to hear you had a positive experience with our team and found the vehicle to be both excellent and affordable. Thank you for choosing us. - Lisa
Great customer service at both pickup and drop off. Staff were friendly and professional. Car was in perfect condition and had zero issues while rented. Price was fair and reasonable so all around an excepted experience from start to finish.
Hi Robyn, thank you for your kind words and for sharing your positive experience. We are delighted our team could provide friendly and professional service along with a reliable vehicle. - Lisa
Edward is always very pleasant. He and his team provide excellent service.
Thank you for your kind words, Diane. We're glad to hear that Edward and the team make your experiences enjoyable. We look forward to seeing you again. - Lisa
Car reserved wasn't available but vehicle offered was satisfactory and rate was e en better. She went above and beyond to make sure I was happy.
Thank you for sharing your experience, Gabe. We're glad to hear that our representative went the extra mile for you and that you were satisfied with the alternative vehicle and rate. - Lisa
Great experience! The online booking process was very simple, and Alex was super friendly and helpful. Will definitely rent from this Enterprise location again!
Thank you for your positive feedback, Kelly. We're glad to hear you had a great experience with the online reservation process and that Alex provided excellent service. We look forward to welcoming you back. - Lisa
Car was good on gas. But registration was expired in glove box. Would have been bad if stopped by police. The would have issued a ticket.
Hi Kevin, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
I had to rent a car when mine was in the shop, and was very happy, both with the car, and with the professionalism of the staff.
Thanks for your positive review, Sue! We hope to see you again soon. - Isabella
The cars were not clean and smelled of weed it gave me the worse headache. I tried airing the car out but no success. Traded the day after I got it to get another car that was dirty and also smelled of weed. It was more bearable and I gave up. Guy upfront was nice and helpful though.
Thank you for your review, M. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're thrilled to hear that your experience was fast and easy, Darrell. - Lisa