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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Everyone was very nice and helpful while I dealt with getting a new car after getting into an accident.
Friendly customer service. I was even offered a ride back home when I returned the rental. I was in a car accident, and this team made getting back to work and my regular schedule easy. Thank you.
Thank you for your wonderful feedback, Taneshia. We're glad to hear that our team made your experience easier, and we're here whenever you need us again. - Lisa
Easy in easy out, very polite & knowledgeable management
Thank you for your positive feedback, Ricky. We're glad to hear that your experience was easy and that our team made a great impression. - Lisa
Great service and excellent rental vehicle that was delivered in spotless condition
Thank you for your wonderful feedback, Joseph. We're glad to hear you enjoyed your experience and that the vehicle met your expectations. - Lisa
I had a very good experience and I loved the smiles and positive attitude and energy
Thank you for sharing your positive experience, Creshia. We're glad to hear that our team's energy and attitude made a difference during your visit. - Lisa
The staff at the Gleneagle location went out of their way to accommodate our needs. I am very, very grateful for the customer service that I received. Thank you
Thank you for your feedback, Glenn. We're thrilled to hear that our team went above and beyond for you. Your gratitude means a lot to us. - Lisa
The request was processed quickly. The employees were very professional. The type of car that was rented was unexpected. I am now interested in purchasing this type of vehicle.
Thank you for your feedback, Deborah. We're glad to hear that your experience was prompt and that our team made a positive impression, and you enjoyed the vehicle. - Lisa
Emily at the webb city location is a Rockstar at her job and is always great to deal with when I go in to rent my vehicles. Thanks Emily for being GREAT AT YOUR JOB...
Thank you for sharing your feedback, Jason. We're thrilled to hear you've had positive experiences with Emily. Looking forward to your next visit. - Lisa
Location has great customer service. Makes renting car quick and easy without hassle. Thanks to associate Carlos for be patient and a great help.
Thank you for the wonderful feedback, Albert. We're glad to hear that Carlos made your experience quick and hassle-free. - Lisa
Very good experience with this rental. Employees were friendly, prompt and professional!
We appreciate your feedback, Daniel. It's great to hear you had a positive experience with our team. Thank you for choosing us. - Lisa
Very disorganized at the train station. Charged us a $2600 deposit. Not a very pleasant experience at all not very professional.
We're listening and would like to know more, Janet. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
For my first experience enterprise was excellent and friendly
We're glad to hear that your first experience was excellent and friendly, Martin. - Lisa
It was great. I worked with 3 different agents and they were all wonderful.
Thanks for your feedback, Charlie. We're glad to hear you had a positive experience with our team. - Lisa
Excellent customer service, friendly staff, very good selection of automobiles!
Thank you for your feedback, Charles. We're glad to hear you had a great experience with our team and enjoyed our vehicle selection. - Lisa
Great customer service we over and beyond.! Made my trip less stressful and I Greatly Appreciate It.!
Thank you for your wonderful feedback. We're glad to hear that our team made your trip less stressful. We appreciate your recognition of their efforts. - Lisa
Truck was clean well maintained and in overall excellent condition. Service was exceptional and price was reasonable too. Would recommend anyone
Thank you for your feedback, Matt. We’re glad to hear you found the truck in excellent condition and appreciated our rates. Your recommendation means a lot to us. - Lisa
I used Enterprise while my car was being repaired. They dropped it off and picked it up at the repair shop. Flawless customer service they called to coordinate the drop off and texted as they checked it in. Nice little Nissan but it was the customer service experience that has earned them a loyal future customer.
Thank you for your wonderful feedback, Mary. We're thrilled to hear you had a great experience with our team and enjoyed the vehicle. Your loyalty means a lot to us, and we look forward to assisting you in the future. - Lisa
Very nice staff and easy smooth transaction with getting rental car and return.
Thank you, Tracy, for your positive feedback. We're glad to hear you had a pleasant experience with our team and found the process easy. - Lisa
Had a bad experience did not know how to work anything on the vehicle the young man was not sure how to work it either but done the best he could do
We're listening and would like to know more, Carol. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Isaiah works at the location in Opelousas Louisiana and displays superb customer service every time I went to rent a car
Thank you for highlighting Isaiah's exceptional service, Marie. We are thrilled to hear about your positive experiences and appreciate your recognition of our team's efforts. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your feedback, Ragan. It’s great to hear that our team made your experience positive. - Lisa