On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
When I first showed up they did not have many vehicles available, I am extremely particular and did not like any of the options. But everyone at my local Belleville Enterprise worked really hard to find me the right car and ended up putting me in my favorite truck ever. Everyone was extremely helpful and went the extra mile.
For the three months I had that truck it was a fantastic experience.
Thank you everyone at Enterprise Belleville NJ!
Our representative Randy was there from pick-up to drop-off, he was excellent explaining and answering all questions in a timely manner…much appreciated!
Thank you for sharing your experience, Denise. We're glad to hear that Randy provided excellent assistance throughout your rental. We appreciate your feedback. - Lisa
Excellent customer service!
Could not have ask for better customer service from check in to returning vehicle. Everything went smooth.
Thank you for your feedback, John. We're thrilled to hear you had such a positive experience. Our team works hard to ensure everything goes well, and it's great to see that reflected in your visit. - Lisa
Picked me up at the body shop, gave me two vehicles to choose from, went through the loaner for any previous damages and pick up the loaner from the body shop.
The two men I dealt with were kind, considerate and knowledgeable.
Thank you for your feedback, Mark. We're glad to hear you had a positive experience with our team and appreciated the vehicle options. We aim to make the process as easy as possible. - Lisa
Extremely satisfied with their ability to provide a vehicle quickly in the middle of a crisis. I will use Enterprise again and again.
Thank you for your feedback, Tiffany. We're glad to hear you had a positive experience and we look forward to assisting you again in the future. - Lisa
Quick and easy from booking the car to returning. The gentleman that took care of me for the rental Brian at the Malbis site was great!
Thanks for sharing your experience, Maureen. We’re glad to hear that the process was quick and easy for you and that Brian made a positive impression. - Lisa
Rental process is easy. Counter representatives are courteous and helpful.
Only problem I had was with the inside of the windows. They were not cleaned properly.
Thank you for your feedback, Terry. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
My overall experience was a 10/10 from the website reservation to Ms. C calling to confirm my reservation. To meeting Ms. C face to face her professional attitude and attentiveness to my questions was excellent.
Thanks for everything Enterprise.
Thank you for your feedback. We're thrilled to hear about your excellent experience from start to finish. Our team strives to provide professional and attentive service, and it’s great to know it made a difference for you. - Lisa
I had a great rental from Enterprise this week, for a corporate trip. I reserved a compact SUV to be able to carry some sensitive equipment, and when I went to pick up the rental I was offered the chance to upgrade to a better one, the Mazda CX5. I had a great rental experience with this one, and I'm glad I wasn't stuck with the Buick or Hyundai in the original reservation class. Thank you for a great rental experience!
We appreciate your feedback, Jonathan. It’s wonderful to hear that the upgrade made your experience even better. Thank you for choosing us. - Lisa
This shop has excellent, professional staff who tried really hard to make my trip super easy. I love renting here, it's a well oiled machine and every is so competent and accommodating,
Thank you, Erica, for your wonderful review. We're glad to hear our team make your experiences easy and enjoyable. We look forward to your next visit. - Lisa
Very prompt and all questions were answered! The rental was very nice and everything went very smoothly! I would definitely recommend Enterprise to anyone!
Thank you for your feedback, Lois. We're glad to hear that your experience was prompt and that you found everything to your satisfaction. We appreciate your recommendation. - Lisa
Renting from Enterprise was great. The representative came to pick me up at Bergey's Chevrolet service department. I was given a Chevrolet Malibu, which was excellent because I own a Chevrolet Cruze and the controls are nearly identical. The car was nice to drive and I was able to drop it off at Bergey's when the repairs to my car were completed. The service advisor simply called Enterprise, which closed the rental. I received a copy of the invoice as an e-mail, which is very convenient. Next time I need to drop off my car for service or repairs, I'll be sure to rent from Enterprise again. Thank you for the excellent service.
John, thank you for sharing your fantastic experience with us! We're glad the Malibu felt just right and that dropping off at Bergey’s was smooth and convenient for you. We look forward to the next time we can assist you! - Isabella
Top Notch Customer Service! They're friendly and professional. They provided me with the rental car I wanted to celebrate my birthday weekend in.
Cathy, thank you so much for your kind words! We’re thrilled to have been a part of your birthday celebration and look forward to serving you with the same warm and professional care next time. - Isabella
We had reserved a standard suv for a trip to my wife's first red carpet movie premiere experience. When I arrived to pick up the car, we realized we had underestimated the amount of luggage and gear we were bringing on the roadtrip. Cooper and Team were quick to shift gears and in a short time, found a mini van that fit our needs perfectly for just a bit more. The trip was smooth and red carpet event went great! This will be our go to spot for any future rentals!
Hi Christopher, thank you for sharing your experience and for choosing us. We're so glad Cooper and the team could get you into a suitable vehicle. We look forward to seeing you again. - Lisa
Great experience from the moment you walk through the door until when you return the vehicle. All the staff are so professional and friendly from the front desk to the team cleaning the vehicles. Highly recommend renting from this location you won't be disappointed!
Thank you for your fantastic feedback, John. We're thrilled to hear that you had such a positive experience with our team and appreciated their professionalism. Your recommendation means a lot to us. - Lisa
We had a great experience. They worked with me on a needed upgrade and the vehicle was clean and full of gas when I needed it.
Thank you for sharing your positive experience, Joshua. We're glad to hear you appreciated the upgrade and found the vehicle in great condition. Your satisfaction is important to us. - Lisa
My insurance company arranged for a rental car with Enterprise while my vehicle was in the body shop. An Enterprise driver was there at the shop once I checked my car in. The ease of picking up my car, online reservation, communication, friendliness and professionalism of the team members, availability of vehicles, peace of mind makes the experience pleasant and stress free. Whether I need a car for out-of-town travel or while my daily car is getting repairs, I always choose Enterprise.
Thank you for your detailed feedback, Theresa. We're glad to hear that your experience with our team was pleasant and stress-free. We appreciate your continued trust in us for your rental needs. - Lisa
I frequently rent a car for work purposes from the Abilene S. Clack location, and the customer service is consistently outstanding! They are always polite, prompt, and helpful every time I visit.
Thank you for your wonderful feedback. We're delighted to hear about your positive experiences and that our team continues to meet your expectations. Your loyalty means a lot to us. We look forward to assisting you again. - Lisa
Great staff to work with and nice car to drive. While renting the car they keep in touch to make sure you have a great experience.
Hi Janet, thank you for sharing your positive experience. We're thrilled to hear our team made a great impression and the car met your expectations. - Lisa
Reservation doesn't mean your all set had to wait 2 days for my "Reservation to be valid due to lack of vehicles available. Staff was quick to get me in and out loved that. Left a booster when I dropped off and didn't get a call about it luckily I remembered and came back to find it tagged for lost and found
We certainly understand the inconvenience that this may cause, Abraham. If you'd like to speak with us directly about this, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Matthew, for sharing your experience. We're glad our team went the extra mile to find you the perfect truck. We appreciate your feedback. - Lisa