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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Great experience - we got the rental we needed for our extended family trip. Associate was helpful and courteous during pick up and turn in.
Great Customer Service! Made renting a vehicle easy for me, a first time rental!
Communication is key and it was very poor.
My funds from my deposit was used without my consent due to the fact that I did not extend the vehicle to a certain date I did not agree with. All employees from the stores I spoke with were very rude and didn't have any sympathy whatsoever to help me with my poor experience. Speaking with customer service they did their best to help me resolve. I feel like nothing was resolved at all leaving me unsatisfied.
Quick and excellent customer service! Great central location. Plenty of cars.
The personnel at the Ashland Location were wonderful to work with. They were friendly and professional, and got us in the vehicle we wanted. It was a seamless process! We will be back!
Great Customer Service when trying to satisfy the customer.
Excellent car and very responsive customer service and good price.
This is my second time renting a car from enterprise. They were open during the holidays and delivered the best service. Both times I got the newest cars. The pick up and drop off was quick and easy.
Great customer service. Clean facility. Love the car 2024 GMC sierra truck🔥💯
Easy to rent and get help! Top notch employees! All around great experience!
The first vehicle rented resulted in a dead battery on a Sunday evening. Enterprise sent a tow truck to retrieve the vehicle. The next day, Enterprise brought me to their location to rent a newer vehicle. Enterprise handled direct payment to my insurance company. They also handled both delivery and the pick up at the repair facility. Enterprise is a 10 star rating company, and I will always rent from them, and recommend to others. Thank you, Enterprise, for your great service!
Customer service at this location is always excellent!
My Lexus NX450h+ service will done in the late afternoon at Longo Lexus. Their Loaner were all out. The service manager gave me an Enterprise rental car at El Monte Toyota. I was informed waiting times 30 to 45 minutes. I waited 4 hours to drove the car for work. I was late 2 hours for my shift lost 2 hours pay! And this late points could cause me lost 3M job! It's cost too much to drive Enterprise rental car! Enterprise staffs should do better. And avoid this location Enterprise rental car.
They were fast and efficient.They are easy to contact. If I have any questions they are ready to answer them.And I would definitely rent from them again or if I have any car problems I will use a rental service during that time.
Very nice people to work with,will definitely go to Harrison,Ohio Enterprise for my rental needs,they saved our vacation.Thanks Again.
Great customer service. I was in and out in a matter of minutes even on a busy day such as holidays/New Year. I will definitely be coming back soon as I have other plans to travel in the future where I will be renting a car from enterprise
Enterprise was great to work with from the booking all the way through the returning of my rental car.
I recently rented a car from Enterprise, and I was very disappointed with the condition of the vehicle. When I picked it up, the tire air pressure was low, which was not only inconvenient but also unsafe. It's frustrating that basic checks like this weren't done before handing the car over.
Additionally, the car was old and clearly in need of service. It didn't feel reliable, and it's unacceptable for a company like Enterprise to provide poorly maintained vehicles to customers.
I expected better quality and attention to detail from Enterprise. I hope they take this feedback seriously and improve their standards.
Go see Ced and Bailey they will make your process very smooth
Wonderful experience. Staff was very professional.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members