Enterprise Rent-A-Car

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Enterprise Rent-A-Car

4.5

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From the business

Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.


enterprise.com
Founded in 1957
St. Louis, MO, United States
How would you rate Enterprise Rent-A-Car?
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Enterprise Rent-A-Car Reviews Summary

The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

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California
1 review
0 helpful votes
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I just rented an SUV from the Enterprise location at the Monterey Peninsula Airport and the experience couldn't have been better. The Assistant Manager, Dallas was exceptionally thoughtful, professional and helpful.

Date of experience: March 28, 2025
Kansas
1 review
0 helpful votes
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The best rental service ever I'd recommend to everyone I know. Thanks Enterprise

Date of experience: March 28, 2025
North Carolina
1 review
0 helpful votes
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The employees at the Sanford, NC enterprise were the best, most friendly, most relatable, and most helpful car rental agents I've encountered in almost twenty years of frequent travel and car rentals.

Date of experience: March 28, 2025
New Jersey
2 reviews
0 helpful votes
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Enterprise is always on time, helpful, professional, understanding, and patient. They take time to explain things when asked a question and they actually care about the customer. I find that to be quite rare and most welcoming and appreciated. Each time we rent a car we use Enterprise. Thus far we have received only the best service. THANK YOU!

Date of experience: March 28, 2025
Florida
1 review
0 helpful votes
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Great and spot on
March 28, 2025

Great and spot on. I have been using Enterprise rental services for a very long time and will continue. Thank you.

Date of experience: March 28, 2025
Texas
1 review
0 helpful votes
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Victor was amazing!
March 28, 2025

Victor was amazing! Helpful, kind and patient! He gets a 10 out of 10!

Date of experience: March 28, 2025
New Jersey
1 review
0 helpful votes
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Man I was in bad shape following a problem with my SUV and being 3.5 hours drive from my home…
These guys were truly on point, and I'd recommend them to anyone

Date of experience: March 28, 2025
New York
1 review
0 helpful votes
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The staff at this location are simply great! Very helpful and respectful. Go see them if you need a quick accommodation and they will take care of you.

Date of experience: March 28, 2025
Virginia
1 review
0 helpful votes
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Very knowledgeable people very polite I was in and out. I'm receiving the vehicle and returning the vehicle very quickly.

Date of experience: March 28, 2025
Texas
1 review
0 helpful votes
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All was good
March 28, 2025

All was good. The car was a good car and the staff was very professional.

Date of experience: March 27, 2025
Arkansas
1 review
0 helpful votes
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I had a very good experience and was well taken care of by the staff

Date of experience: March 27, 2025
New York
1 review
0 helpful votes
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Highly recommend Enterprise Car Rentals. Wonderful employees. Very efficient, we were on our way in a clean rental in no time. Ty

Date of experience: March 27, 2025
California
1 review
0 helpful votes
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Originally had a one way rental and ended up changing, customer service on the phone never came back to me. But David from the branch took over and fixed it all! Quick, efficient, kind and most importantly fair. Never made me pay for anything extra and fixed the entire reservation for me so it would fit my new updated situation. Thank you David!

Date of experience: March 27, 2025
Texas
1 review
0 helpful votes
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Great experience in every way!
March 27, 2025

Great experience in every way! I recommend Enterprise to folks in my community.

Date of experience: March 27, 2025
Wisconsin
1 review
0 helpful votes
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No issues, car was ready to go on time, no hassle or issues at pickup or drop off. Both Marley And Sam were friendly and efficient. I would definitely recommend this location.

Date of experience: March 27, 2025
New Mexico
1 review
0 helpful votes
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Excellent!
March 27, 2025

Excellent! See survey of recent experience in Albuquerque NM

Date of experience: March 27, 2025
Tennessee
1 review
0 helpful votes
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Great customer service nice vehicles always switches the vehicles if I don't like what originally got

Date of experience: March 27, 2025
Texas
1 review
0 helpful votes
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Not good poor service answering phones so waiting on phone for 20 minutes is not good snd annoying. Wait time in lobby to get your rental I'd also bad!

Date of experience: March 27, 2025
Wisconsin
1 review
0 helpful votes
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Customer Service was excellent with pickup and returning. Everything was straight forward no jumping through hoops!

Date of experience: March 27, 2025
Virginia
1 review
0 helpful votes
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I had great customer service from the team in Christiansburg, VA, they provided the best quality service and you can get the SUV of your choice! Thank you!

Date of experience: March 27, 2025