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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I just rented an SUV from the Enterprise location at the Monterey Peninsula Airport and the experience couldn't have been better. The Assistant Manager, Dallas was exceptionally thoughtful, professional and helpful.
The best rental service ever I'd recommend to everyone I know. Thanks Enterprise
The employees at the Sanford, NC enterprise were the best, most friendly, most relatable, and most helpful car rental agents I've encountered in almost twenty years of frequent travel and car rentals.
Enterprise is always on time, helpful, professional, understanding, and patient. They take time to explain things when asked a question and they actually care about the customer. I find that to be quite rare and most welcoming and appreciated. Each time we rent a car we use Enterprise. Thus far we have received only the best service. THANK YOU!
Great and spot on. I have been using Enterprise rental services for a very long time and will continue. Thank you.
Victor was amazing! Helpful, kind and patient! He gets a 10 out of 10!
Man I was in bad shape following a problem with my SUV and being 3.5 hours drive from my home…
These guys were truly on point, and I'd recommend them to anyone
The staff at this location are simply great! Very helpful and respectful. Go see them if you need a quick accommodation and they will take care of you.
Very knowledgeable people very polite I was in and out. I'm receiving the vehicle and returning the vehicle very quickly.
All was good. The car was a good car and the staff was very professional.
I had a very good experience and was well taken care of by the staff
Highly recommend Enterprise Car Rentals. Wonderful employees. Very efficient, we were on our way in a clean rental in no time. Ty
Originally had a one way rental and ended up changing, customer service on the phone never came back to me. But David from the branch took over and fixed it all! Quick, efficient, kind and most importantly fair. Never made me pay for anything extra and fixed the entire reservation for me so it would fit my new updated situation. Thank you David!
Great experience in every way! I recommend Enterprise to folks in my community.
No issues, car was ready to go on time, no hassle or issues at pickup or drop off. Both Marley And Sam were friendly and efficient. I would definitely recommend this location.
Excellent! See survey of recent experience in Albuquerque NM
Great customer service nice vehicles always switches the vehicles if I don't like what originally got
Not good poor service answering phones so waiting on phone for 20 minutes is not good snd annoying. Wait time in lobby to get your rental I'd also bad!
Customer Service was excellent with pickup and returning. Everything was straight forward no jumping through hoops!
I had great customer service from the team in Christiansburg, VA, they provided the best quality service and you can get the SUV of your choice! Thank you!
Answer: They do not respond to complaints. Which is kind of frustrating when you have a complaint.

