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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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It was good but a little to low to get into but was good to have a rental they were very fast at getting the proses done to get it and return would go back to rent agin
Really nice, new car. Very updated. It was a learning experience as I had not driven an upgraded Nissan Rogue.
Sharl, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
The modern and exclusive design of the car. It was very quiet and elegant. It was my first time driving a Rogue.
First car blew a rod and I was stuck in the desert. The second vehicle was a compact that I specifically requested not to have but wasn't given a choice.
Thank you for your review, Brad. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Always enjoy the experience and support and Enterprise Rental.
Thank you for your fantastic feedback, Rodney! We’re thrilled to hear you consistently enjoy your experience with us. Your support means a lot and motivates us to keep delivering great service. Looking forward to your next visit! - Isabella
I GAVE THE ENTIRE EXPERIENCE ABOVE. ADRIAN, MARIO, JULIEN AND (GET THE JOB DONE) LAI WERE AMAZING. EVERYONE WAS COURTEOUS, HELPFUL AND CUSTOMER ORIENTED.
Thanks, Greg! We’re thrilled to hear that Adrian, Mario, Julien, and Lai made your experience exceptional. Our team truly values customer satisfaction, and your feedback means a lot to us. We hope to see you again soon! - Isabella
Great customer service. The vehicles are well maintained and clean.
Thank you, Paco! We're thrilled to hear you enjoyed our customer service and found our vehicles to be well-maintained and clean. Your satisfaction is our priority, and we appreciate your kind words! - Isabella
Great! Great Staff! Great Cars! I will be back soon!
Gilbert, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
I always have a good experience renting from Enterprise. The staff at the location on Valley are always helpful and let you know promptly if there is problem or delay.
Thanks for the fantastic review, Christina! We're thrilled to hear you consistently have great experiences with our Valley team. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback. Looking forward to seeing you again! - Isabella
Very good experience and I could leave my car right at the body shop! Very convenient!
Thanks for the fantastic review, Christina! We're thrilled to hear you consistently have great experiences with our Valley team. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback. Looking forward to seeing you again! - Isabella
Alexa went above and beyond to make the rental process smooth and stress-free. Her professionalism, kindness, and attention to detail truly stood out. I highly recommend Miami (OK) Enterprise and Alexa for their outstanding service!
Thank you, Catrina! We’re thrilled to hear about your positive experience with Alexa. Her dedication to providing top-notch service is what we strive for. We appreciate your recommendation and look forward to serving you again! - Isabella
The staff at Enterprise on Spartanburg Highway are always lovely. They are professional. I often rent for work, and each time I rent, they are extremely busy, but they never fail to acknowledge each customer as they walk in and make sure to say, "Hello, and we'll be with you shortly."
Thank you for your praise and kind comments about our team, Sherry. We hope to see you soon. - Isabella
The car's air conditioning did not work and veered to the right severely to the point where I had to pull the wheel to the left to stay straight. I called roadside assistance to notify them and they had me call the local branch (LAX airport) and nobody answered so I left a message. Nobody called me back. When I returned the car I told the manager and he was very kind and told me they would credit my account with a day's rental. This appears to not have happened. The staff were very nice but the car was non-functional. You can't have a car in LA with no air conditioning.
Hi Allyson, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your rental agreement or reservation number and your contact information. Thank you. – Lisa
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Very friendly, service car ran good, fast return. That's about it
Hi Lisa, thank you for your positive feedback. We're glad to hear you had a friendly experience and that the service met your expectations. We strive for efficiency. - Lisa
Great staff, great service. Check in was fast, efficient and highly professional. I had the same great experience returning the car. I could not be more pleased. I have been renting vehicles from the South Elgin location for many years and they always do a first-class job!
All employees went above and beyond for us! 👍👍 Manager was awesome and so considerate to all our needs!
Colon at Little Italy, SD Enterprise treated us with exceptional hospitality, follow-ups, and thorough.
Came in clutch on a last minute reservation. Fresh Sonata Limited that hadn't ever been rented before! I needed another hour beyond the normal check in and got that approved online. Friendly people, very helpful.
The staff was friendly. African brother in the office was accommodating, and Cam provided efficient service. Thx
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your feedback, Tammy! We're glad you had a great experience with our rental service. We strive to make the process as efficient as possible. Looking forward to seeing you again! - Isabella