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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Enterprise was wonderful. They worked with me every step of the way to make sure my rental experience was seamless!
Fast and friendly service. They were able to accommodate me even when they were running low on inventory. They answered all my questions on the different add ons. They helped me get used to all the features in the vehicle. They are always fast in checking me out when returning the vehicle. Would definitely recommend Enterprise to my friends and family.
Thank you, Octavio! We're thrilled to hear you had a great experience with our team. Your satisfaction is our priority, and we appreciate your recommendation. We look forward to serving you again soon! - Isabella
First time car renter and it was so smooth and easy. I will definitely use this place again.
Thank you, Mariela! We’re thrilled to hear you had a smooth and easy experience with us. We look forward to serving you again on your next rental! - Isabella
Excellent and very friendly people would recommend you to anyone who is looking to rent a vehicle
Thank you, Melissa! We're thrilled to hear you had such a positive experience with our team. Your recommendation means a lot to us, and we’re here to help whenever you need a vehicle. Safe travels! - Isabella
I had a great experience and wonderful customer services.
K, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
Picked the vehicle drove for about 10 minutes notice a weird smell, parked got up the.next morning turned on the defrost and the air coming out reaked of Marijuana for about 30 minutes of driving enough for a headache and concerned if I got pulled over the officer would assume it was in my possession. I not nieve to think you could ever stop it but a better check before it's sent out again would have helped.
Thank you for your review, Bryan. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Overall good experience... just need to detail cars better. There was clumps of dog hair between seats of car. But overall I was satisfied with the rental for the time period I had the car.
Lindsey, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
If need be I would not hesitate to use Enterprise again.
Thank you, Robin! We’re thrilled to hear you had such a positive experience with Enterprise. We appreciate your support and look forward to serving you again in the future! - Isabella
Excellent experience at the Boston Harbor Garage, great team and always friendly. I have never had an issue here. There are certainly busy times during tourist season but overall they handle it very well.
Thank you, Robert! We're thrilled to hear you had an excellent experience. Your kind words motivate us to keep providing great service, even during busy times. We appreciate your support! - Isabella
Ashley was amazing and very thorough with making sure we knew everything we needed to know.
Thank you for the fantastic feedback, Shawn! We're thrilled to hear that Ashley provided you with such thorough support. Our team strives to ensure you have all the information you need. We appreciate your kind words! - Isabella
Andrea and Calvin customer service makes a huge difference they're extremely knowledgeable and helpful thank you so much
Thank you, Hazel! We're thrilled to hear that Andrea and Calvin made such a positive impact on your experience. Our team is dedicated to providing excellent service, and your feedback means a lot to us. We appreciate your support! - Isabella
Very quick and easy process the vehicle that I had was also very good on gas as well
Thank you for your fantastic review, Torrey! We're thrilled to hear that you had a quick and easy experience. We appreciate your feedback and look forward to serving you again! - Isabella
Enterprise is always my preferred car rental service. Very pleased with the customer service and great quality vehicles with reasonable prices.
Hi Christopher, thank you for your fantastic review! We're thrilled to hear that you enjoy our customer service and quality vehicles. Your satisfaction is our priority, and we look forward to serving you again soon! - Isabella
It was great everytime I go there everyone is so helpful
Thank you, Cora! We’re thrilled to hear you consistently have a great experience with our team. Your kind words motivate us to keep providing top-notch service. Looking forward to your next visit! - Isabella
Everything was easy and went as the representative said it would. No surprises
Thanks for the fantastic feedback, James! We're thrilled to hear everything went smoothly for you. Our team strives to provide a seamless experience, and it’s great to know we hit the mark. We appreciate your support! - Isabella
Easy and quick. Price is good. Employees are friendly and helpful,
Betsy, thank you for your kind words. We are very pleased about your rating. We hope to welcome you again soon. - Isabella
Always excellent customer service, simple and efficient.
Thank you for your kind words, Margee. We're glad to hear you appreciate our customer service and efficiency. Your feedback motivates us. - Lisa
Nice car but be away of "optional add ons." Costs doubled advertised price.
Hi Jennifer, thanks for your feedback. We don’t want you to be surprised by your charges and we do our best to make sure they are always stated and in plain sight. If you'd like us to review this for you, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Lisa
Very fast and friendly service by Jay Bryant! We will always use Enterprise when we rent car or van.
Thank you for your kind words, Richard. We're glad to hear you had a great experience with Jay and appreciate your loyalty to Enterprise. We look forward to seeing you again. - Lisa
Thanks to Ana & Benji we will consider to rent again with enterprice. We had a very ugly and bad expirience with the Perrine office manager Valeria and her employees.
Hi Thanya, thank you for sharing your positive experience with Ana and Benji. We're glad they made a difference for you, and we're looking forward to seeing you again. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michele, thank you for your fantastic feedback! We're thrilled to hear that our team made your rental experience seamless. Your satisfaction is our top priority, and we appreciate your kind words. Looking forward to serving you again! - Isabella