On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great variety, great quality, easy to order, quick shipping
Good tea, good drinking either hot or cold. We use it every day.
Perfect little individual servings. I have not made the tea yet but the smell wonderful.
We have tried some of the samplers to try different teas, but have always found Margaret's Hope Darjeeling Tea - Loose Leaf to be the best choice.
Ordered and delivered in a timely fashion
Packaging was exactly as depicted in photograph online
Contents did not settle during shipping
The Ahmed decaf tea is refreshing with or without a teaspoon or to of sugar
The Irish breakfast decaf sampler is perfect allowing me to sample this tea and which will allow me to order additional
I love the teas and the teapots.I will continue shopping at English Tea
So happy I found ETS via a web search! Website is easy to use and the availability of UK items are more than adequate. Looking to receiving my SECOND shipment of Cadbury Winter Crisp Mint Chocolates AND eating and sharing Walker's Biscuits during the holidays!
Always prompt service and delivery, and the products meet our expectations!
I was very pleased finding items that I grew up eating. Very pleased with available.
Choosing the kind of looseleaf black tea blends that I have loved in the past or sound interesting enough to try is easily done at the ETS website, and the prices are very sensible.
Excellent as always, though I did not know that the 15% off sale would end as soon as it did (which is my own fault for not searching out that answer, not the fault of English Tea Store). I sincerely hope that English Tea Store continues to preserve the wonderful aspects of the British Isles' culture, as expressed through their food and tea.
Truly, a charming online shop. I did not think that I would find such a welcome alternative to Amazon in such short time before Christmas (with speedy delivery options, no less). It is difficult to find the authentic, European versions of many different goods from the British Isles, which makes this site a very enjoyable and surprising blessing.
For now...
Pax et Bonum!
Never purchased from the shop before but they had what I wanted in stock and it came when they said it would…
The price and shipping are reasonable for this tea but took forever to receive. And it was not "holiday season." The item itself being so light and small, just not the best experience.
Easy to order, shipped and delivered as promised. Tracking was nice.
Item arriving earlier than promised always gets a 5-star rating.
Easy to access my account so that I can keep buying my porridge.
Thank you for a pleasant shopping experience...I'll be returning for sure...Happy Christmas and God bless all!
Easy to follow instructions for paying and delivery.Yes it was easy
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kirsten, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!