On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Great customer service. Great products and shipping is good.
I had no trouble finding the products on your site and you delivered on time so I'm a happy customer thank you
Order process was easy and delivery was timely. We will definitely order through the English Tea Store again.
The label on the jars I received for Opies pickled walnuts are different from the labels in my order.
Problems with password creation were a nuisance. Delivery was good, however.
So hard to find decent English tea in US supermarkets. Ordering from site was painless.
Presentation was inviting and eager to try the various products.
It would be nice if I could just duplicate my last order and then make additions or delete what I don't need. It's a nuisance to have to search out all of the products I regularly order every time. It makes ordering take so much more time. If I knew it would just be a quick repeat my last order than I would probably order sooner.
I don't drfink sodes and neded something with more flavour than water. The Elderflower Cordial is just perfect.
Fast & easy to order. Fast & easy delivery! All their products are very fresh.
It took a little longer than expected, but I am happy with the tea.
Good descriptions for a tea novice and several sample options.
I am delighted with my purchase. It reminds my of my childhood when a tin or two would appear in my holiday stocking. These are very flavorful and I now have my husband hooked.
Shopped with you before and had no issues. Pretty simple order, didn't need to scan too many pages. Thank
The way items were shown as IN STOCK then OUT OF STOCK was a time killer. I understand importing is a bit imperfect. I could've spent $200 easily. Soon come, cheers/slainte
Was not able to use my 15% discount offer. Did receive the tea pot in a timely manner though.
Was not able to use my 15% discount offer.
I love blueberry tea. I ordered it. It is the very best tea. Thank you.
Absolutely great website for us Ex-Pats and very reasonable prices. Chocolate arrived nice and fresh and not melted even though we had a resurgance in hot weather in Arizona after I placed the order and did not request ice packs..
Website was user friendly and efficient. Shipment arrived quickly and was in perfect condition.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Pamela, We apologize for this frustration and error with our Coupon Code! Our Marketing Team is investigating this issue, but in the meantime, please make sure you are logged into your account before trying to use the coupon code. If this still doesn't resolve the issue, please contact our Customer Service Department at [email protected] and we will respond as soon as possible. We appreciate your feedback very much, as it helps us do better.