On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I was happy to find the product and it was easy to order. It was shipped in a box with a cooling bag, which was important because of the chocolate on top of the biscuit so each biscuit separated without sticking together.
I wanted to buy Taylor's decaffeinated tea because my brother had gifted me a box of it years ago. I was drinking caffeinated tea back then, but I remember enjoying this tea better than any other decaffeinated tea I had tried before that point. The website was easy and the delivery was quick!
Pretty easy to use site. Minor discrepancy over quoted and actual cost. Not enough to cancel the purchase, though. And they arrived just fine. It's a little hard to rate the crackers before their use, but they look great.
Good product, good price, rapid delivery. Will shop this site again.
Some of my items were broken upon arrival. Customer service quickly reshipped and they have arrived timely and in perfect condition. No hassle.
I am disappointed to find that my whistling tea kettle never whistles!
My overall experience met expectations, and my order was delivered on time.
I ordered a box of Hobnobs from the English Tea Strore, and it matched the description and met expectations.
My experience with English Tea Store was quite nice. I'm impressed with the choices offered to consumers.
Discount code you supplied was invalid at checkout. Product is excellent
This is an excellent tea for first thing in the morning. Strong and hearty.
First time shopping with you. Easy to navigate website. Great product selection. Looking forward to receiving my order.
I can always depend on the English Tea Shop for a wonderful selection of teas & goodies. Fast shipping & quality items.
Thrilled to be able to buy all my favorite products. Arrived earlier than expected. I will be back.
I have been shopping on-line at EnglishTeastore for almost 20 years. Every Christmas I buy Walkers mince pies and plenty of biscuits.
Have shopped English Tea Store for years.I great alot of items at Christmas. Also over the years I have purchased gift for people from English tea store. Teapots,Cozies candy and ckes & cookies.
Quick and seamless and very easy to navigate! Love the products!
Easy website to navigate plus reasonable price of both the items and the shipping.
Excellent selection of goods! Shopping could not be easier!
The delivery was prompt and the selections are good. I am reminded of my time in London.
I would have preferred loose tea, but the ones I wanted were out of stock. :( Nice selection and I will be back for a nice pot and loose tea!
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Karen, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!