On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Everything I've ordered has arrived in great condition and has tasted great!
English Tea Store has been my only tea shopping for a cuppa for the past 18 years! You will enjoy their selection! Enjoy!
English Tea Store has been a fav for over 16 years! Thank you!
Quick delivery and great customer service. Looking forward to doing business with you soon.
Excellent customer service and shipment tracking. Happy customer.
Shipping is too expensive for this item, a week late and the product was old and stale. I want a refund.
Shipping is too expensive for this item
Always happy with the delicious Cream Earl Grey tea and the prompt delivery. Many thanks.
They have a nice selection of teas, especially herbal. And it's convenient.
One of my favorite tea stores! Long time customer. We really enjoy almost everything we have bought here. Sales are good and there is a lot to choose from in the non-caffeine category which is very helpful.
There are many unique teas that we enjoy very much.
One of my favorite tea stores! Long time customer.
Fast and easy service with no issues at all, would recommend.
So far so good, would like to get them as soon as possible.
Bryan.
I have not recieved three boxes that were supposed to have been delivered on the 17th Dec? Only the 6 boxes were delivered today and they were in good condition.
Bryan.
My teenager already opened her jelly set and has used most of it. These were great gifts!
An easy site to deal manoeuvre, Charges fully explained. Always great service and safe prompt delivery.
This was my first order with the English Tea Store. I ordered 2 green teas and both are outstanding. I found the web site well laid out and easily navigated. Prices are competitive, ordering was a breeze, and the order was shipped very quickly. I could not be more pleased with the entire experience. I will be ordering from the English Tea Store again.
I cannot rate the tea as it is a gift so I don't know the quality. However, I can tell you I was pleased with the ease of ordering. Also, the items arrived as described and in a timely manner. Thank you.
I love Scottish Breakfast and my bulk order came just in time! Bonus, the tea is amazing.
Items arrived on time and in perfect shape, the packaging is cute enough to wrap the bx for a gift
My order of Duerr's 1881 Marmalade could not be fully completed. The store explained why, and showed me my options. All very clear. Well done!
Great Store. Reasonable Prices. Good selection of UK products.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear John, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.