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The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
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I was searching for Scottish Breakfast tea specifically and found it here. The website was easy to navigate and for ordering. Shipment was timely and packed well. I am extremely pleased.
Fast and easy, i appreciated being able to pay through Amazon
Goods from England, reasonably priced 😊. Very happy with quick service and excellent quality!
Everything runs smooth as always! Never have a problem and you always have what I need!
An efficient service. Nicely packaged, making this item an ideal gift.
Loved shopping at your store. Wonderful experience. I especially appreciate the fast shipping and your low shipping rates. I will most definitely buy from your store again. Wishing all your staff a blessed Christmas. All be well. Thank you.
Best price we found. Never shopped here before. Hope we get in time to make a fruit cake. All our local stores have quit carrying it.
Excellent company. I enjoy doing business with English Tea Store regularly. Products always fresh.
Good products, well packaged and promptly delivered. Enjoyed them immensely.
Always enjoy drinking your tea. This year some of your tea was given as Christmas gifts 🎁.
I ordered Christmas pudding from the English
Tea Store for several years now. I have never been disappointed! Thank you
I received my complete order in a timely fashion. The box was well packed and everything appears to be in order.
I have ordered this countless times and love it every morning. I love the flavor. I checked some other teas but always come back to this. Easy and quick checkout. I like the free shipping.
Very easy to order and lots of choices.
I love this tea and I love this company! Always the best! Thanks
Hard-to-find products, reasonable prices, quick shipping
Upon opening the box the tea bags were in disarray; assuming the cause was due to traveling by mail. Upon organizing the tea bags by category, the box was not full like the above picture. Wish there were more of the jasmine and lavender tea bags in the nice box.
Everything is well priced, carefully packed, fresh and delicious. So convienient. The mini-preserves make up as charming table favors for my holiday gatherings. And I will definitely be returning for more specialty teas.
Happy with service, but disappointed with the tea flavor that didn't match it's title, in my opinion.
Answer: Definitely legit! I have purchased tea, English treats, teapots and teacups, and been very satisfied with all my purchases.
Answer: I bought the ETS brand and was surprised it had a black pepper taste, not sweet and spicy like every other chai I've ever had. I reported this to customer service and got NO REPLY. Very disappointed in their product and customer support.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.

