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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Easy order, timely delivery of what we needed for the holidays!
I appreciate dealing with professionals here! The site was easy to use.
The shipment was lost by the usps but found after an inquiry. This led to a delay in arrival.
Associate answered my question about the product. She was polite and.
I ordered 2 jars of mincemeat and one was broken and leaking every where in the box. Definitely unhappy. But I sent an email and customer service very kindly issued a refund for the broken jar. That made it not such a disappointment.
Dear Haifway, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
First time buyer, very nice.all though I havent gotten to all of it yet the one I did was exceptional.
The delivery of my large order was pretty quick and came perfectly packed. It was a gift for my daughter but as we live in the same house we share. The flavors have been amazing and we are already forming our list of repeats to order.
The handle to the teapot lid was broken, and the whole thing was poorly packaged for shipping.
Dear Andrew, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Love everything about this tea! Fast delivery and tasty tea
I love that there is affordable shipping to USA. I'll likely shop here again. Thanks
Just what I was looking for. Plenty of selection. Will order more product soon.
I have been looking for somewhere that offers English treats similar to what I grew up with. The items I've tried so far have all been close to what I am use to.
The website was easy to navigate and had almost everything I wanted in stock. Scored free shipping too. My order came quickly and it was complete.
Excellent service and correct product. The package was received on time.
Search engine is fantastic, easy to order. Many items to choose from
Excellent selection of English favorites, reasonably priced for imported items. Shipping took a little longer than I expected but being as though it was in December that is likely to be the case. Items arrived well packaged.
The item was a gift and arrived in time for everyone to enjoy around Christmas.
Great gift as a Christmas present for a relocated U.K citizen
I ordered a case of 6 Bonne Mamon fig preserves that arrived with 4 of them broken. All I had to do was give the English Tea Store a phone call and George sent out replacements in a flash! I will certainly be doing more business with this establishment and very highly recommend the English Tea Store!
I was looking online for several nice, reasonably priced teapot warmers for a party. These are ideal so I ordered them and they arrived promptly and in perfect condition.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Stephen, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention