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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Had the selection I was looking for and easy to move around site and order! Very quick delivery and at a reasonable rate. Thanks
Christmas Pudding has been our family's tradition. My good neighbor said she always made it for her husband every year but it was a lot of work so she stopped. I decided to try and find the Christmas pudding known as "Plum Pudding" on line and try and get it for our neighborhood Christmas Day. I found Mathew Walker Orginal Pudding I was thrilled. It looked to be exactly what I we had in the days past. I ordered it on December 16,2024 and it was at my home on December 22,2024 (2) days before expected it. It was delicious and everything I'd hoped it would be. It made our Christmas! Thank you English Teas Store!
When I picked up the unopened box I thought it was heavy for it's size. When I opened the box it looked smaller than I expected. After I tasted it all of that didn't matter.
Have ordered multiple times and it's always a 5 star experience. Fast shipping and great products!
Great service and great prices would buy again, i,ll be sure to check out English Tea Store for my wants in the future
Many options of teas and sizes. I purchased many Christmas teas and am anjoying them with my family.
Great online company, always a pleasure to do business with.
I ordered a pudding for Christmas. It was delicious and authentic. It arrived in time for the holidays.
I haven't had rhubarb in years I found this product in cans and order some. It tastes just like I remember
I really enjoyed receiving these candies. I'd never tried any of them before and it made my holidays so delightful. Lion bars are my new fav! I appreciated the ease of buying them online and they arrived to Florida with a chiller pack, so they were not melted. Hooray! I would absolutely order from them again.
Received Devon cream. It was the consistency of feta cheese. Threw it in the trash. Received 2 days late. Was supposed to be here on the 24th. Did not receive until the 26th.
Thank you for speaking with me today. I am glad that we could fix this issue and apologize again for the delay in transit
I should have placed my order much earlier, items for Christmas were a couple of weeks late. Order was in good shape when it finally did arrive.
I do appreciate this site. Thanks for making it easy to get my favorite tea!
Lots of variety to choose from. Love all the sample packs. Will shop here again.
First time buyer and will be buying more. My overall favorite purchase is the honey sticks. My entire order was received in a week. Packaging was okay. To be fair I ordered small single items. Not bulk. Some items were a bit sticky but nothing in my order was broken or open. My entire purchase was of honey.
My wife was very pleased with gift. Thank you and I will consider ordering in the future.
I loved that this store has authentic UK goodies and it is located in North America so shipping was quick! Will be ordering again. Definitely recommend
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear James, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention