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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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I really appreciate how carefully everything was packaged. A great shopping experience!
The delivery experience was excellent, However, repeatedly receiving emails from you for a survey to be completed was annoying!
Service was excellent delivered on time and excellent products
The website is so easy to navigate and search for specific products.
I get the loose leaf tea and love the wide variety of styles and flavors to choose from.
I had no issues. Order placed easily delivered on time. Great service.
I am giving a one star because I do NOT like being required to fill this out just to confirm my delivery...
This was a gift, so my experience is only with "ordering". You made that very easy.
I have not delivered the gift yet, so have no feed back.
As a first time order,so quick and easy,great selection of color for a teapot set for a mother/ daughter set!
Love the selection of the English tea store online. We appreciate the smaller jar size of the clotted cream. So delicious!
Was thrilled to find the store and get my delivery so quickly. Products were excellent and will use them again.
Order arrived earlier thank I thought, no damage in transit, products spot on. Will be my go to now.
Checked on delivery. Got my answer immediately. Product was delivered in great condition and delivered when it was suppose to be delivered.
Got the products I ordered on time. The quality is great. I recommend it and will def use it again.
Easy to
Find all
My treats from across the pond. Nice to have the option to get all the good things
You
Miss
From
Home
I had no problems finding what I was looking for, and everything was delivered on time for Christmas as promised.
Otder then not available. Reorder then again not available. If it not available should be able to order
Dear Bill, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I had no problems ordering and the items were delivered promptly.
It was somewhat difficult to use the search feature on the website, but otherwise all went smoothly. I am hoping that the Good Hope Rooibos Tea is not being discontinued, as it is my favorite. Thank you.
It was hard to use the search feature on the website. I am hoping that the Good Hope Rooibos Tea is not being discontinued, as it is my favorite. Thank you.
Christmas crackers had good jokes! Who would expect that? And the Christmas Pudding was a classic Walkers. A good time was had by all.
I will be ordering again…loved every item. First time to taste a Christmas pudding…delicious
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Karen, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!