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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Excellent shopping experience.The order delivery was very fast and packaged well.
Many things stand out: selection of teas, usually good availability, prompt shipping, and customer follow up.
Fast and easy, had what we needed in stock
Happy to find real gooseberry jam and other items that are hard to find in the states.
It was fine experience. They kept me informed as to the process and that was appreciated.
Very user friendly site, very fast transaction. I bought this second one as a gift for my daughter. I've had mine for several years.
The product is just beautiful as well as functional. The color is WONDERFUL pleasing green.
The order was filled and received in a timely manner. You can always count on The English Tea Store.
No issues with the items purchased. It was the perfect color.
The site was easy to navigate and the checkout was easy and quick. The products arrived in perfect condition and within the specified time. I'll purchase from English Tea Store again.
Easy to order and quick shipping most of the time. Excellent products!
Easy site to use, great products at reasonable price!
Took awhile for order to arrive but I planned ahead so it was ok
The site is easy to use. The item I was looking for was out of stock. I was able to choose a similar item. It shipped quickly.
I have been trying for hours to checkout. It would not let me use PayPal. I tried calling but it is a very long wait time. Finally able to place order using credit card which I did NOT want to do. You aren't going to get many orders if customers can't check out! I will definitely think twice before ordering from you again.
I received what I expected, however, my order took an extra 10 days to ship and I had to contact customer service. Customer service was excellent and my order shipped immediately
Good service. Great chocolate will order again!. Thank you
I ordered an assortment of loose leaf teas and a set of tea mugs to go with them. The items were very well packaged and were shipped promptly. I usually place an order with the English Tea Store every Christmas.
Love the new Springberry with all the fruit pieces! Need to reorder Strawberry too! You have the BEST FLAVORED TEAS/ MOST COST WORTHY of any tea company I've ever used!
I havent ordered in 2 years and miss your wonderful flavored teas. There aren't as many different flavors now though.
I bought some products as a gift. The recipient was very happy with the cookies and the tea.
Tea arrived on time and as ordered. Will be ordering again soon
I was looking for larger tins of Irish Breakfast Tea in a 200g or larger amount and also Teavana's Zingiber Ginger Tea but, I couldn't find either item. I can buy Twining's Irish breakfast tea in my local grocery store in the 100g size but I need a larger amount since I use it up so fast! I love the Zingiber ginger tea that I bought a long time ago at a Teavana store and I've almost used it all up! I am trying to find someone who still has it available.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention