Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thank you! Can't wait to enjoy the cookies - they are my favorite with limited ingredients too :)
I purchased Cadbury's items for gifts. They came as they should, well packaged and in good shape. The prices are about average, maybe a tad cheaper than some places. Great communication too. I would definitely order from here again.
I have never liked tea but do drink it when I'm sick to help me feel better. I want to like tea because it can be good for you. I've tried a few different ones and have not had good experiences. YouTuber Smallishbeans (Joel) is always raving about the Yorkshire Gold tea, so I thought I would give it a try. It's pretty decent! I was actually able to drink it without altering with honey. I'm hoping it will grow on me.
Fun products easy to navigate the website. Prices are great. Like going to the UK without tge flight.
My experience was pleasant and productive. The website is attractive and informative.
Originally had this tea in York England.had to have here in States.the best tea so rich in flavor
Delivery was prompt, glad I found this store on the internet
I received my order, but one saucer was broken. This was replaced expeditiously.
Great products fast service, great prices and product variety!
I changed my order on the same day and I had a wonderful person helping me. I forgot to order my special tea and my customer service person added it to my order.
I got my order just as I wanted. Thank you and please thank her again for her help
Everything was as expected and promptly delivered. Great place to shop.
Easy to browse and shop for teas that I like. Great way to try new teas.
Always are looking for Taylor's tea and it's nice to know a place I can go
I can tell that this is high quality tea. Packaged very well, tea has a good fresh aroma and brews great.
I have been a customer of the English tea store for years and years, perhaps 20 or 25. The products have always been good, service excellent, and selection wonderful. They will continue to be my exclusive the store.
Too many things on site. Too cluttered. I just want to buy loose leaf tea and your site makes it difficult. Just loose leaf tea.
Answer: Definitely legit! I have purchased tea, English treats, teapots and teacups, and been very satisfied with all my purchases.
Answer: I bought the ETS brand and was surprised it had a black pepper taste, not sweet and spicy like every other chai I've ever had. I reported this to customer service and got NO REPLY. Very disappointed in their product and customer support.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.

