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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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I specifically placed an order for the store's clotted cream, which obviously needs to be refrigerated. While the small package came in a box that had an ice pack, no notification was received by email that the package had been delivered. Therefore, by the time I got the package out of the mailbox a day or two later, ice pack had long been melted and the clotted cream was ruined due to not being refrigerated. The English Tea Store should send a corresponding email to the customer to let the customer know the order has arrived, so that the customer can ensure the package is immediately put into the refrigerator.
Arrived in two days by USPS service on a Sunday. Highly recommend the English Tea Store especially the plum pudding cake
The representative was Available, responsive, effective, welcoming!
With excellent tea and excellent service, the English Tea store is my go-to for all my tea needs.
I wanted to support the source instead of buying from Amazon. Also, i love the plastic free bags. Excited to try!
Customer service was amazing to deal with very easy procedure in ordering technique
Nothing to complain about, top tier customer service. Thank you
The English Tea Store is my preferred shop to try and buy tea and biscuits.
From beginning to end the customer correspondence and shipping time all outstanding. A nice place to do business with!
My orders are always correct and arrive very quickly, great quality.
Many of the items I have been enjoying for over 60 years.
The teas have been so wonderful. We have tea time now everyday. So much fun
Brilliant and easy order,delivered very fast to,just perfect in every way A++
Nice products. Easy to navigate website. Only negative was delivery took awhile.
Great teas! Easy ordering, and fast shipping. A couple of the tins in the order were dented -I'm happy they were not gifts or I would have sent in a customer service report on the website.
I ordered a bit of this, and that, and enjoyed everything. It arrived as described, and on time. I will be ordering again, especially the Butler's chocolate!
It's so hard to find mint sauce, I was so excited to see it online. We had it with a leg of lamb dinner and my daughter raved about it.
Thank you English Tea Store for producing such a quality product.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Brian, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!