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The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
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I've been ordering from The English Tea Store for years. I love the large variety of loose leaf teas and all the flavors to choose from. The delivery is fast and I will be coming back.
The products I ordered came quickly and as descriptor. I admit that I was testing some things out, and I was not disappointed. I received exactly what I ordered and was pleased, although I have yet to get that right opportunity to taste-test everything. From past experience I do not expect that to be a problem.
I've been buying teas from the English Tea Store for many years and I'm always satisfied with the quality of the tea and their prompt delivery. Highly recommend this company for high quality teas!
I found that English Tea Store had the Irish tea I wanted at a much better price than I found elsewhere. I ordered 1 box of loose tea, 1 box of tea bags, and a sampler pack of 5 tea bags. All the tea is delicious and has more caffeine than American tea, I am persuaded!
For anyone who likes tea and who also knows what tea mixes should taste like - this shop is the real deal! The tea and mixes are accurately described. The price point is right on target with most tea shops. Packaging and shipping are fast!
I was in the market for a few things, and found some of them here. The shipping was promt and the items appropriately packaged. Overall, a good experience and I recommend checking here during your next purchase.
I've enjoyed the tradition of loose leaf brew, as the boiled water starts a cascade of flavor release, that continues for 20 solid minutes, and beyond, although too long can make the tea bitter. It's like an afternoon tradition, second to none.
I've used English Tea Store as my main source for teas for several years. The quality of the tea is always the best, and even when I've gotten one that didn't suit my taste, my friends are always asking if I have any I might part with!
I've been redecorating my kitchen and decided to design it for my Grandmother. Our love of all things Pink. I ordered a beautiful 6-cup pink teapot and was so excited on its arrival. Unfortunately, whomever packaged it, left open a lot of gaps and it broke in several pieces. I immediately contacted English Tea and within a very short time, I received word a new teapot was on its way. This time the extra care to wrapping fragile items was abundant and it arrived in excellent condition. I couldn't be happier with the teapot and the folks throughout English Tea for their services. Thank you!
I purchased Mileeven Jameson Irish Whiskey honey and it is the best around. It's not easy find and this was the best price around. The only unfortunate thing is that one of the jars leaked during shipping, creating a sticky mess. I guess I will be keeping that jar and giving the rest as gifts.
I have been ordering the same teas from English Tea Store for many years. After first trying out many different varieties of loose-leaf teas in the sampler size, I settled on English Breakfast No. 2, Earl Grey Cream, and Organic Wild Blueberry Black in the 16 oz size that keep me happy for months at a time.
I bought a varied selection of loose teas and tea bags in white, green, and black teas. They have all been delicious, fresh, well packaged, and good value for the money. All arrived promptly and were carefully packed in box before shipping.
My order arrived promptly and I am mostly satisfied. The spotted $#*! i ordered is a month expired though. I'm not sure i like the look of the clotted cream, either.
Our local place to buy loose leaf tea shut down so we looked for another place to buy from. Unfortunately, there were no other places so we looked to the internet of course. Very pleased with our first order of teas. Will buy more in the future
A delivery arrived packed poorly and the box was nearly destroyed on arrival. There was no tracking sent and it looks like the order was lost in their system. The order was weeks late.
We have placed orders in the past and have been thrilled with the quality and speed at which we have received our orders. This time however we placed our Sept 30,2025, the money for the order was then charged but then rescinded from our account on Oct 8. That same day I emailed with customer service as I was concerned there was a problem with our card, they assured me there was no problem with our payment method and that our order would be processed shortly. I then went on your site to see what the delay was only to then see you were closed down until the 16th. We did not receive our order until Oct 23.2025. We were VERY disappointed as we sell your products at events and in our shoppe, and we had to explain to our upset costumers why our selection was so bare or nonexistent. This is the first time we have experienced this but thought you should be made aware of this experience as my order should have been filled before the company went on break, or I should have been notified that there would be a long delay so I could have had the time to get teas from another source for our events we had during that time.
The delivery experience this time was the best of several orders I have done at your store. And your teas are the best around!
Can't find this tea (Typhoo) on shelves any more. Thank goodness your company aims to please. Didn't have to wait long either
Hubby is a serious tea man. We've been buying since 2022. Always a good experience. Tried a couple other companies last year but the teas weren't as good. Just placed 2 orders so we should be set for a while (I hope).
The product sounded nice as did the conceot and so we ordered it and are enjoying it very much. I confess I couldn't wait until December. I might have to order another one. I like how the box contains both caffeine and decaffeinated teas, as we are a house divided.
Answer: Definitely legit! I have purchased tea, English treats, teapots and teacups, and been very satisfied with all my purchases.
Answer: I bought the ETS brand and was surprised it had a black pepper taste, not sweet and spicy like every other chai I've ever had. I reported this to customer service and got NO REPLY. Very disappointed in their product and customer support.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.

