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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Very satisfied with service and variety of products offered.
I appreciate that I can get Bewley's, Decaf.
Deliciously strong bergamot tea. Like an Earl Grey should be. These other "Earl Grey" Teas can't compare.
Enjoy receiving emails from the English Tea Store and shopping for Duerr's marmalade at an affordable cost. Thank you very much for your excellent Internet store.
The English Tea Store webpage is easy to navigate to find desired products. Thank you for offering Duerr's Blackcurrant Conserve, a product not available locally in Idaho. Craig.
I opened my box and saw all the things I ordered, I was so happy. The cute gingerbread cookies tin, the tea and condiments. All the things I ordered, I had so much fun. I loved it.
I was on the hunt for Follain. It was in stock, priced responsibly, and shipped quickly without damage.
I have still not received my tea order, and I ordered it 12/29/24. I need someone to contact me now!
First time to the website and, in a matter of minutes, my order was placed. The next day, it was on its way. Very happy, indeed.
I would love to see you offer a 12 cup windsor teapot. This 6 cup is ideal for my mornings, but if I have people over, twice the size pot would be perfect.
Great deal! Prompt delivery. However, when it was delivered, I didn't get a notification at all and only remembered to check 3 days later.
Site on my iPhone is a little slow to respond. A little twitchy but tolerable.
Great service for an international company.l left a message that was responded to the next business day.
Everything in order great except for peach tea, that is tasteless and a waste of money.
Dear Sally, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Wonderful selection of my favorite teas. The descriptions of teas and flavors were helpful in making my decisions.
Was hoping to get orders before Christmas, but I'm sure with how close to holidays it was to holidays it was difficult to fulfill order in time. Wife loved it regardless. Would order from the English Tea Store again in the future.
I would purchase more from your store each Christmas season; however, for the past 4-5 years, it's like the company goes out of its way to wait until the last moment to start ordering stock for the Christmas season, or ordering not enough.
Outstanding all around from ordering, to delivery, to my first cup….all very good!
Ordering was very easy and my order arrived very quickly. I'm very pleased with my order.
Shopping and checking out very easy
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention