On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Good experience shopping on the website. Improvement could be made in the presentation.
Nice website, easy to navigate with a valid coupon available! I can't wait to receive my Rose's Lime Marmalade!
The teapot is beautiful!
The first delivery had a broken handle.
The second delivery had a broken diffuser.
I put the first diffuser on the second pot, and now I have a complete teapot!
Ordering was easy. Produce description was well done. Can't wait to try the product.
Prompt and complete. Ordering was quick and easy and the products came promptly.
Once contacted website, problem resolved quickly and replacement sent in good order.
Fine, but notice a few items I have ordered previously are not stocked now.
Site is easy to navigate. Love all the product selections. Teas are wonderful and I think the prices are very reasonable.
/Liked the assortment of products and prices. I have strong ties to England as my ancestors on both sides came from England, one even on the Mayflower.
I always buy from your store because it is easy to know where to look for what I am looking for and you are fast in getting your shipments sent out to me too! Thank you! Greta Muscutt
I don't know why you have to add the Microsoft verification that is so unnecessary and it is annoying! Greta Muscutt
I love Taylor teas. The flavor is excellent. I'm new to loose leaf tea. I like it much better than grocery store tea bags.
Easy any quick
I don't have fifty characters, and to ask for a detailed account of a simple transaction is annoying and useless.
Please stop doing this.
These teas represent rarefied tastes from all over the globe…the tea leaf quality is excellent and the tastes are sublime! Sipping English Tea Store tea is like a trip around the world!
I enjoy ordering from ETS. The selection and quality are unsurpassed.
I found what I wanted with a minimum of searching, completed payment easily.
The tea was excellent. Very happy with how quickly my order came and the tea.
My tracking number keeps saying my order is going to arrive by 7pm of the night I'm checking and I still haven't received it!
Hello, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention
I have been shopping with English Tea Store for at least two decades and would recommend them without reservation to anyone. They reliably send my order correctly, quickly, and we'll packaged every time.
I love English Tea Store teas, the loose Earl Grey being my favorite. The order arrived fast and well packaged.
The search in the navigation did not work for me, I am using an iPad, I think the animation in the search bar was hindering the keyboard to come up to type. Otherwise I love your store
Shame on you! Everything has cheapened so much that we buy. This is my favorite tea. Now I can't even stir it without worrying about breaking the bag!
Dear Cheryl, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Easy site to use and I am enjoying the products. Good tea, great flavors. Shipping was fast and the correct items arrived.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear JENNIFER, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!