On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Decided to try something "after" Christmas that I had only heard about. After receiving and reading on the internet about how people eat it and with what, I tried it with coconut cream milk and it was delicious.
Extremely fast delivery. I appreciate the attention to detail. Thank you.
Purchasing is easy. Just go to the category and get what you want. No need for endless scrolling. They have top notch products. I love Brewelys tea and it's the only place I can find it. The candy is to savor over. I love the curlys because they are akin to the marathon bar if you remember them.
First time experience: very pleased to see many items I miss and the prices were fair: Thank you
Great shipping as always and I always receive my tea packaged very well.
Wow! So impressed with the options for flavored BLACK teas! Really nice to find so many options for LOOSE black teas. Pricing and packaging were excellent, and shipping was speedy.
I ordered a 6 oz. Clotted cream, which is always fantastic with scones and jam. I ordered two teas, the loose leaf English Breaksfast No.2 blend and the loose leaf Irish Breakfast. The English tea was a bit weak for my taste but the Irish is bold and delicious.
The store has an impressive selection of loose leaf teas. I found my favorite decaf Earl Grey and a big package of loose leaf peppermint tea here. It's usually hard to find loose leaf teas in stores, especially in large packages, but this online store has it all. The teas are visually appealing, with some having colorful leaves or petals.
The ordering process is straightforward—just a few clicks, and your package arrives. Overall, I'm very happy with my experience and have become a regular customer.
Wide selection, great quality loose leaf tea and fast shipping across the country
I wanted to find foods for my friend that are generally unavailable in American stores, at least in our region. She cried when she opened her clotted cream. Good job, English Tea store!
Love these candies. Thank you so much. I was glad to see you had such a broad selection of the Simpkins candies.
Really enjoy this tea.first thing in the morning is my cup with some honey…great start to my day.yummy
Shopping is easy and love the product.have a great day
I love the selection of teas! There are many to choose from as well as accessories, candies and cookies.
I love their tea and the site works great. I have bought from them for years.
Usually your website is stellar. Today I had trouble finding and using search boxes. I had to back out and return to get the order to go through. The first 2 times I tried to get to your website I got an error message saying your site was totally unavailable.
I ordered and paid and was expecting good service. I was not kept updated and had to wait a very long time to get the product. It put a strain on my friendship due to the person expecting it in the mail and having to keep touching base with me because it was not in.
Ordering and delivery was good but I had ordered blended for fuller taste, shown in red papackage not in Blue. Did not get what I ordered based on picture in your advertisement.
I cannot make a decent custard but Green's is super easy. However, I cannot find it in Seffner Florida. It makes perfect custard in about 5 minutes. Custard tarts, custard pies are no longer a challenge! AND it has half the fat or less.
Black currant jam is great - came on time packaged very well!
My order of clotted cream arrived very quickly. I look forward to ordering more products in the future.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Tea Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention