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English Tea Store

4.6

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English Tea Store Reviews Summary

The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
337
value
103
shipping
106
quality
104
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23,171 reviews

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Ohio
1 review
0 helpful votes
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Good selection for my wants.
February 12, 2025
Updated review

With the free shipping I received with my purchase, although lazy, was less expensive than driving my car fifty minutes, to the nearest store, which stocks this product.

Date of experience: February 2, 2025

Like a melted chocolate bar in a cup.
October 13, 2024
Previous review

They are selection is very nice. Delivery was fast. Their prices were far superior to any other site selling Bewley's Drinking Chocolate. I probably should not have bought four containers. The product is not expired but the expiration date is in a couple months. I doubt we use four containers by December.

Date of experience: October 2, 2024
New York
1 review
0 helpful votes
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Easy to order
February 12, 2025

Easy to place order. Shipping was fast. And nice packaging.

Date of experience: February 1, 2025
California
1 review
0 helpful votes
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Automation of notices may help
February 11, 2025

Trying to spread my shopping to more than just the big 'A' is harder when you're spoiled with the ease of selecting, reviewing, ordering and following the product from point a to point b. Keep trying though.

Date of experience: February 1, 2025
Michigan
1 review
0 helpful votes
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Good retailers
February 11, 2025

A very smooth experience. They contacted me to confirm I had placed the order which I thought was nice.

Date of experience: February 1, 2025
California
2 reviews
0 helpful votes
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Fabulous store full of great items!
February 11, 2025

Was happy to find this site. Easy to find the items I was interested in. Had many items and offered great prices. Items were packaged well and shipped quickly.

Date of experience: January 31, 2025
California
1 review
0 helpful votes
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Milk tea
February 11, 2025

I got this tea because I had it at a restaurant. It was Berry Berry milk tea. So delicious

You add berry tea with alittle water, once cooled you add it with froth milk and alittle vanilla. PERFECT...

Date of experience: January 31, 2025
Georgia
1 review
0 helpful votes
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New teapot
February 11, 2025

It took a while to get here, but I was not disappointed. It has good features that help me keep from dropping the lid and/or the tea basket

Date of experience: January 31, 2025
Colorado
1 review
0 helpful votes
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Quick and easy delivery
February 11, 2025

Ordered Taylor's tea from the site. Received in a timely manner

Date of experience: January 31, 2025
New Jersey
1 review
0 helpful votes
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Great communication
February 10, 2025
Updated review

ETS called to tell me my yea shipment was on its way: very personalized service!

Date of experience: January 31, 2025

Sent the tea I wanted after all
June 24, 2024
Previous review

My specific tea was out of stock, but they managed to get it in. Thanks

Date of experience: June 14, 2024
Maryland
1 review
0 helpful votes
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Thanks for offering such a good selection and a decent price. Delivery was super quick as well. Thank you so much.

Date of experience: January 31, 2025
Florida
1 review
0 helpful votes
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Everything is amazing!
February 10, 2025

The packaging was great, everything was secure and undamaged. The food was even better than great! Thank you so much! Will definitely be buying from again!

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Date of experience: January 31, 2025
Washington
2 reviews
0 helpful votes
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Love your teas
February 10, 2025
Updated review

I am a regular purchaser of various loose leaf English Tea store branded teas. Sister and mother love the earl grey English cream- so much that we take to cousins in England. My favorite is Russian carivan which I discovered at now defunct Murchies teas in Canada. English tea store to the rescue.

Date of experience: January 31, 2025

Try ETS Earl Grey Metropolitan blend
May 12, 2024
Previous review

I did gave to contact customer service to find this blend - it was listed as a sampler. Otherwise Quick and easy

Date of experience: May 2, 2024
Florida
1 review
0 helpful votes
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Perfect transaction
February 10, 2025

The clotted cream was amazing, very pleased. Quick shipping

Date of experience: January 31, 2025
Illinois
1 review
0 helpful votes
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Tea arrived quickly.
February 10, 2025

My overall experience was good. I got my tea on time and they taste great. :)

Date of experience: January 31, 2025
Florida
1 review
0 helpful votes
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Easy to shop with online
February 10, 2025

The prices are difficult to determine until check out but worth the effort.

Date of experience: February 14, 2025
Florida
1 review
0 helpful votes
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Great store with fair prices
February 10, 2025
Updated review

I love the selections at the store. The only thing I wish is that they would have a few more sales.

Date of experience: January 31, 2025

Englsih Tea Store Steeps in Taste
September 4, 2024
Previous review

Nice selection, fresh loose tea, fair price, and tasty too. Very quick response on getting the items out and shipped quickly.

Date of experience: August 25, 2024
Indiana
1 review
0 helpful votes
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Great service!
February 10, 2025

Easy to order from website, rapid delivery, very satisfied.

Date of experience: January 31, 2025
Florida
1 review
0 helpful votes
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Organic Irish breakfast tea
February 10, 2025
Updated review

Excellent Tea, user friendly ordering and dependable shipping

Date of experience: January 31, 2025

Great company
November 28, 2024
Previous review

Great company. Great tea!

Date of experience: November 18, 2024
Virginia
1 review
0 helpful votes
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Delightful
February 10, 2025

I had a great experience selecting the teas and though I've only tried one out of my samplers I can't wait to try the others.

Date of experience: January 31, 2025
Colorado
1 review
0 helpful votes
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Easy to order
February 10, 2025

English Tea Store offers a great variety of teas. I reorder several of their loose leaf teas several times a year. They never disappoint.

Date of experience: January 31, 2025

From the business

English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.


englishteastore.com
New Stanton, Pennsylvania, United States