On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Thank you for your easy online shopping! Reminders of our recent trip to England and Wales.
This shop is easy to find, easy to search, and items arrived quickly in perfect condition.
Great website and products. Can't wait to give these gifts to my dear friend.
Really good shopping experience. From the order to delivery only few days and I can enjoy some of my favorite British products
Haven't tried the teas yet. Hope they're good. Can't wait. Cheers.
Great gifts. Except for one. I kept it. Cause I loved it.
And wanted it.
My first order will not be my last. They carry my favorite consumer brands as well as delicious blends of their own.
My order shipped quickly and arrived promptly - everything was in great condition upon arrival, and better yet, for the first time since moving to the US a decade ago, I once again get to enjoy some nostalgic favorites. Thank you so much!
A good place to get British biscuits and tea! Getting to try Bourbons finally!
Love your loose tea the flavors are so strong and enjoy all the tea items I purchased.Thank you so much.
I ordered a simple teapot--which is well-crafted and exactly what I wanted. It arrived very slightly damaged, in a way that did not affect its usability, and a single contact with customer service received a very rapid reply and complete satisfaction. Well done. I'll go back to them in future.
We used these as favors at a baby shower and they were a hit! They arrived in a timely manner unbroken and not to mention they tasted great!
I was very pleased with the service I received and the tea was fresh! I used to order Barry's Irish tea from Amazon but am now boycotting Amazon. I discovered The English Tea Store's website when I went online to find alternative vendors and am so pleased I did! Thank you for your amazing service!
Shipping expense to meet the Birthday date is higher than expected to spend. Hoping the Gift package is worth it. Thanking you in advance for my first time purchase of your products.
Simple and easy. Your choices are the perfect fit for my husband and myself.
Easy to find what I needed and check out was a breeze. I really love this place for ordering good teas.
Some of my goods were received broken, but once notified ETS, they quickly and courteously refunded my money.
I ordered a couple of Cadbury chocolates because I missed proper British Cadbury chocolate, and they were all in fine conditions when arrived. I was a little worried about the teapot but it was delivered without a crack, and I am looking forward to brewing some rooibos tea!
Have bought from English Tea Store for decades. Usually a nice shopping experience. Dependable delivery & service. Would recommend to others.
Good place to get unique tea by using search to narrow down choices. Also food and tea sets mugs strainers.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Tea Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Robert, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!