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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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English tea store has quality tea. Very easy web site for ordering. The selection of teas is more than adequate without being overwhelming. Descriptions are very helpful in decision making of selection of teas.
Good service, good selection, and good products, all tea comes perfectly secure
Delicious product, nice packaging, quick shipping, very happy with this store.
I bought a bunch of small packages of tea and I haven't tasted them all yet, but the ones I have have been very good. Nicely packages, Very nice samples.
A great way to start my day with this loose tea blend,it's everything and more.
Nice to be able to get UK selections without leaving home. All items were delicious and definitely would order again.
I was shipped damaged Tins and Expired Products and I am not at all pleased. I sent a message and no one responded. I have not tried the expired Devon Cream yet but my order was well macked and the tins inside (2-3) were badly dented. This is not good!
Ordering was simple and straightforward. Products arrived within a reasonable amount of time; Amazon spoils use with next day and 2 day delivery, so 3-5 day total shipping time is not bad.
Great selection of new teas to try. Easy process and quick delivery. The Romeo and juliet heart shaped green tea will be perfect for our Valentine day tea party.
I have ordered several times and I have only had one hiccup that was remedied asap. Highly recommend the English Tea Store.
I am satisfied with the products. The shipping experience wasn't the best. I had to wait about 1.5 weeks after it was suppose to arrive before they would ship another out. It was shipped UPS then handed off the USPS. Second to last tracking alert said it was returned to sender.
Too many lovely things sold out! Looking forward to receiving and experiencing my finds.
Update: I received everything on time. Very securely packaged. Love my teapot! The Scottish breakfast loose leaf is divine. Excellent value on all the teas, well packaged for preservation. Will definitely order again.
Very happy with the variety of Bewley's teas. Easy delivery
I love the diverse products available. I cannot drink any other tea. I buy the Taylor's English Breakfast, Chai, and Earl Grey. All delicious!
Very nice tea
Smells very nice and great flavor it was given to me by friend and i happened to love it so much that when it ended i asked my friend where she bought it and what kind of tee it was? I went ahead and ordered more.
Arrived in a timely manner and well packaged. Exactly what I was looking for!
Excellent from start to delivery…. This describes my experience to a tea!.
I like everything really good product and service Thank you very much
The English Tea Store is an easy site to navigate. One can obtain a large variety of teas at a fair price. In addition, the store sells tea accessories (tea pots, cups, etc.) and quite a variety of foods. The shopping experience is enjoyable and the checkout process is smooth. A great site to visit. Highly recommended.
An excellent website that is easy to navigate and find the product one needs. A diverse array of teas and tea related products that is sure to satisfy any aficionado. Checkout is quick and easy. I love that the English Tea Store sends updates about the progress of one's order.
The site is easy to maneuver through to find the items you are looking for. Searching online for a tea strainer like one purchased in the UK I discovered The English Tea Shop! Was thrilled to find new caffeine free tea blends and all the honey varieties. A favorite shop indeed!
First-time purchase. Lovely tea flavors! And the honey!
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear THOMAS, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!