On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Easy ordering good products and fast shipping great variety of teas
An excellent blend of black tea for use in my old cured teapot.
Mailed Christmas gift to my niece, she absolutely loves it.
Really nice that I can order direct, and not have to support that awful Amazon company. Thank you!
The English Tea store online service is very efficient and delivery and follow up is a welcome relationship experience
Chocolate seemed a little old. I expected fresher chocolate since it's a special order.
I am always pleased with the ease of ordering from this company. The tea quality is superb, but the price is reasonable.
The website is well orgainized and easily maneuvered.
What I ordered I received, and would like to continue doing business with your establishment.
Decided to have High Tea to celebrate Valentine's Day for 15 gal friends. Discovering English Tea Store online was so awesome. Trying to purchase Clotted Cream nearly impossible locally. Great time had by all and tiny jars of clotted cream given as gifts. Big success. Staff at English Tea Store very helpful and purchases arrived in timely manner. Thank you.
Rita
I received my order intact. Nothing was broken. I could have ordered more scorn mix.
Great value and prices! Excellent customer service. Handy little tea strainer.
Good experience!Order received in timely manner. Will use this website again
So much variety in tea! Love shopping on the website and finding hidden gems. The store brand tea is excellent and has some of our favorites! Always enjoy the teas we buy.
I get a bulk order of the coffee pu'erh approximately 1x/year and it's always good, fresh, and consistent. It's my favorite coffee pu'erh and you can't beat the price.
THE WEB SITE IS EASY TO NAVIGATE. THE TEA CHOICES ARE BROAD. TEA PARAPHERNALIA ARE DELIGHTFUL. SHIPPING TIME IS REASONABLE.
I'm so happy to be able to contact the source of a particular tea that is my all time favorite. Mrs. Hudson from The Tea Shoppe was so friendly and helpful with the BPGP Tea order and news of the new Sherlock Holmes' site being built. I await its opening with great anticipation, and to be able to thank Mrs. Hudson in person.
Shipping is a lot of money. It is too much to pay for as long as it takes to receive it.
Hello, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Tea Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Katherine, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!