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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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The site was user friendly, I received my order in a timely manner and the chocolates were deliciou!
Great stuff - all the things that an Irish woman abroad needs
Found what I needed, quickly, non-Amazon. Great selection. Good tea
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Nice options to enjoy a snack in between trips. FedEx is not my favorite shipper in my area. Would prefer DHL or UPS who have better drivers.
Great price for a great product. Will order again in the future
Great overall experience from product to price and delivery
My original order was damaged during shipping. They replaced it with a brand new one without a problem. Great company, great product.
This is my go-to shop for all things cadbury and mcvitties. The items are fackaged with care and arrive in excellent condition. And everything is delicious. Will continue to shop here :))
I ordered 2 teas, clotted cream and jam. The package arrived intact and properly cooled. I love all the products! I would highly recommend this seller!
English Tea Store has always come through with great teas shipped in a timely fashion
I enjoy browsing through the wide variety of products offered. Items are shipped timely, and packaged well to arrive in good condition. I like a choice of treats with my tea.
I like browsing your store, but Search Bar in upper left didn't work well today; had better luck with the one at the bottom of pages. Disappointed by low stock of several products I specifically returned for. Oh, well - - some other time! Thanks. ~ Tea Monkey
They are great,,packaging is never dented on arrival. The teas are wonderful and who needs coffee now? Just don't forget the scones and donuts! I never thought I would be a tea drinker and love it. I was hooked on coffee UNTIL I tried Bewley's that was unlike any tea I tried before and didn't like. Too dry, too strong just not right. But Bewley's is just right. The morning, the afternoon and best of all a Decaf that you will not guess it is Decaf. A wonderful surprise that tastes so very, very good. Buy it and enjoy every single sip even the one before bed.
Wow! I called five stores to ask if they had a specific Twinings loose tea, and no-one stocked it. (Amazon says they have it, but TWICE they sent me the wrong tea!) Luckily I googled the name of the tea and up came the English Tea Store, and I was able to order not only my favourite tea, but also so many good things from my home country! What a great discovery! I look forward to doing more business here! Kh
The shortbread cookies were all broken. Good service, but broken cookies
Once I discovered English Tea Store, I've not bought from any other shop. The quality is the very best, the selection is broad, and I like knowing I'm not giving more business to the conglomerate.
I also like the pound size option of loose tea. We drink a lot of tea! Also, the ziplock packaging is nice.
Favorite blend: Buckingham Palace
Favorite fuel: English Breakfast
The packaging is always secure so that the tea is fresh and delicious.
I bought the rub to give to my son for Christmas. A little concerned as the "Best By" date was expired. That wasn't noted in the description.
I never give a 5 star rating because none of us are perfect. Yet if that wasn't my approach to ratings it would be a 5.
I ordered two teacups with saucers, and they were shipped promptly. All four items were exquisite! Thank you very much.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!