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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Fast and easy, once I made up my silly mind. Thanks for the London Tube nostalgia laugh. Wink, wink, nudge, nudge, say no more. Mind the Gap, indeed.
I always enjoy shopping at this store. So many varieties and it gets to me rather quickly.
Thank you for a very easy website to navigate and the variety of things that you have for sale.
I was feeling nostalgic for clotted cream and went searching for it on line. I have had great on line experiences and some huge disappointments.
Found your site and so happy I did. Eating cream scones with clotted cream and honey has been the best. Plan to buy more and more
I placed an order on 02/21/2025 and received it very soon after. The cakes came four count to a package. I was a little disappointed with the size of the eccle cakes (very small, like a cookie) and the consistency of the dough that surrounded the raisins, which was rather on the hard side. I'm used to an eccle cake being large and a little flaky.
Truly good loose teas and decaffeinated. I am drinking a lot more tea!
The shopping & checkout processes worked smoothly, and the shipping was fast.
Not the fault of the company, but the delivery (estimated at 2 days) took over a week.
Hello, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention
I have decided to stop shopping on Amazon. It was going well until I ran out of my Yorkshire Gold tea. But a quick internet search led me to the English Tea Store! I was able to purchase my favorite tea and try some new jam without handing my money over to Bezos's empire. Shipping was excellent! Care was definitely put into making sure my items arrived in good condition. I will shop here next time I need a taste of "home".
I bought several items including a jar of pickled walnuts. The jar had been "wrapped" in bubble-wrap to protect it (good!) but this had not been secured. The jar fell out and leaked all over its label and onto some of the other items - fortunately not enough to damage them.
These were a hit! Came just in time, and still cold (so packaging was sooo appreciated). Paired well with the gluten-free scones I made.
I love all my products. My chocolate came broken, but that was the only flaw.
Easy to navigate website with detailed information on the products and brewing guide.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jenna, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!