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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Easy to browse and find what you want. Detailed descriptions, Simple ordering process. Then you receive fresh, excellent quality tea!
Easy to order, shipped quickly, and tea descriptions are great.
I have purchased from here before, and I got a few samples last time. I got some samples and a full bag this time too! I love that I can try so many of the tea options before I purchase a full bag! I love the quality of the teas and the taste is phenomenal! I love the variety and the different kinds of flavors.
Everything just as described, packed well and looks good in my coffee/tea station
I was looking for an alternative source for tea bags to use with loose leaf. I still prefer my previous ones, but in case of supply issues, knowing I can order from here will be helpful. I also enjoyed the peach flavored rooibos I bought here.
Irish Breakfast is continually a HIT! Always brewed in the morning, and also use to make pitchers of iced tea.
The survey should be about the product, not the way your survey is written. Don't waste my time.
Easy to find a variety of teas and to order what I needed. Quick deliuvery
I am always happy with all my purchases. And I get to try new things.
Always have a great experience with English Tea Store. Products are good and are always delivered in a timely manner.
Easy to order from. Items come swiftly and packed perfectly.
I was so pleased with all the products I received. I am using them in a raffle basket for my historical society. I have used this company 3 times and never been disappointed in the product or the delivery.
A bit long in delivery. Will not be any future orders. Plan to stick with my usual tea vendor.
Always a pleasure recieving these fine teas and products from ETS, thier quality and service is bar none.
Easy to navigate online shopping, quick check out, hasty processing and shipping.
Would highly recomend to any tea connoisseur that likes traditional tea or trying new herbal teas, the house brand ETS is second to none.
Everything I've ordered has been beyond expectations. Wonderful. Highly recommend.
The site refused my coupon after accepting it.
Dog ate the box that the USPS threw in the front yard. It was damaged and I sent a private email about it.
Hello, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores. Com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I usually buy a pound of loose leaf English Breakfast tea, but this time I added a 4 oz. Sampler of a different tea I thought I might like. Glad I didn't spring for a full pound of it because the English Breakfast Tea remains my favorite.
Wanted some various 'biscuits' after reading a Police procedural set in Scotland. Y'all came through!
Have been ordering these estate teas from The English Tea Store for many years. Always excellent tea and service from the store.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at customerservice@onlinestores. Com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention