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The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
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A customer for life! Perfect experience in every way! Easy ordering on website, phenomenal prices, fast shipping! Please don't hesitate to order from the AWESOME company!
Great candy, cream, and tea. Heatwave did cause some problems but did not deter us from eating it.
I was pretty happy with everything I ordered, except that some of the items were not packaged very carefully and one was broken on arrival. (I'm surprised there was only one breakage!) The company did send a replacement quickly after I sent pictures of the broken item, however. I would definitely shop here again.
Love to shop this website - great selection of quality tea and other specialty products.
Quick and easy, find what I want and easy to ship. Customer service great I'd you need help
Easy to shop, order and purchase I will surely shop again.
It was accurate and fast. Very prompt delivery. I had no problems. I had fun ordering wine gummies. Thank you Tea store. I will order from your store again and again.
Love the fact it is so easy to navigate, I found everything quickly
We were hoping that this tea would be the same as Prime Time. It wasn't but it is still OK. My wife and I have preferred Prime Time tea to all others over the years. If you can get it we will order it.
No review of this item from me and stop harassing me to write one.
I couldn't believe the prices. Absolutely reasonable. I checked on the cost of what I purchased from the English Tea Store compared to another site. The other site was outrageously overpriced.
Easy to order. Timely delivery. Tea not as good as other Margaret's Hope I have had in the past.
Easy to use and a great price. Amazing product and a delicious outcome of Chicken and Shrimp/
Now let me go do something else. 50 50 50 50 50 50 50 characters
Excellent tea. Wish it had strings on the bags. Now I am adding words to fill out the 50 character requirement so I can stop being annoyed close out of the review page.
We will be buying form you again! Excellent tea and quality. Thank you!
Answer: Definitely legit! I have purchased tea, English treats, teapots and teacups, and been very satisfied with all my purchases.
Answer: I bought the ETS brand and was surprised it had a black pepper taste, not sweet and spicy like every other chai I've ever had. I reported this to customer service and got NO REPLY. Very disappointed in their product and customer support.
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.


Dear David, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!