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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Checking out was not easy. The system kept resetting, so I had to enter my address and payment info repeatedly.
Love your store. You carry items that I can't always find elsewhere. You staff are well informed, kind and courteous. Recommend you highly.
Great prices and beautiful tea pots. Would like even more tea blends, especially caramels and chocolate flavors. Perhaps a butter rum flavor
Easy to use Website great products. Got free shipping first order
Expired inventory should be removed from shelves or sold at a reduced price with the express knowledge that it's expired.
The only thing that was disappointing is that they would not ship to my PO Box which is my legal address, and my order was actually sent to a neighboring town PO, and at first we had a little trouble locating it.
Great store, glad I found it! Excellent seller, very fast shipping, great experience
Great place for British food, love the tea! Great service!
Thanks again. Everything is great. I will order again.
The ordering proces was easy. This is my first time ordering your teas. Its difficult to get good tea in this atea of the US. I love both teas and I will continue ordering from the Englis Tea Store
Have been ordering tea from ETS for years. Fresh. Best prices. New flavors to try, to enhance the standards, and usually a good selection of sizes to order/choose. Sample size is great for exploring new flavors.
The packets of honey open nicely and neatly. The honey is delicious!
Black forest is a win. The peach ice cream and eternally nuts teas were greatly disappointing.
Was so pleased my order arrived soon after placing I was shocked it came in little over a week after ordering.
The first time I received this item the handle came broken, but through my reaching out to amazing customer support I received another one! (Shout out to the person who helped me!) Anyways, the cup and saucer are really good quality, and for the price is awesome, and worth it!
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cydne, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!