On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Everything about my order was perfect. I'll be back (to quote Arnie's most popular line)
It was packed very well my candy did not melt and I will order again.
Whether you care more about the "Tea" in their name or the "English," ETS is likely to carry the products any American with British tastes would like to buy.
Excellent tea and customers care! I shall continue to hope I can reorder again and again!
Easy to order. Late to arrive and product was in poor condition inedible. The cold pack was hot and melted the cream was runny and separated.
Finally found the tea I was searching for at your store. Better than Amazon which they didn't have the product. Thanks
I have placed this order multiple times because the product is a favorite. I drink it every day and order 3 pounds at a time. Long Island Strawberry green tea is a part of my life and a wonderful start of my day.
I learned to love afternoon tea when I was living in England. When I decided to make an afternoon tea gift basket, I turned to the English Tea Store. They have a marvelous assortment: really all that one would need. Prices are very fair, and some items are a great bargain. Delivery was prompt. I'm looking forward to shopping here again.
Every was safely packaged and everything was beautiful.
I have had many rose teas, but this one tastes just like a fresh rose smells.
Products are great that I've tried so far in this order. Will order again.
I have purchased lot's of item from the English Tea store and it is always a great surprise when I open up the box.
Very easy to order. If shipping comes when scheduled, all is well.
Love English Tea Store - we have been customers for years
No comment. I don't need to spend time doing this.
All arrived beautifully and safely packaged. Great job! Will use you again!
I found some wonderful blends of herbal teas which I will use as gifts. However, I was looking for another tea - peach/lemon herbal tea, but it wasn't available.
I love this dark chocolate candy but some of the honeycomb was super soft and stale
Dear Jennifer, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
My product showed up exactly when promised. Thank you!
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cynthia, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!