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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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In some areas, such as where I am, it can be difficult to find a supply of good, unique or flavored teas, and ETS truly delivers. The price is absolutely wonderful and the options are endless. Shipping was handled well and I am enjoying a great selection of tea. I also appreciate all of the information provided for each tea on the website (such as clearly marking which ones are gluten free). This is immensely helpful as not all tea purveyors feel the need to disclose if a tea blend is flavored with a gluten containing component, and many chocolate or caramel ones are (malt, I assume). ETS is upfront about this and also supplies many chocolate GF teas, which is amazing.
Very easy and straight forward. Self explanatory which is what i like and need
I was looking for a gift for a friend, wanting to give her a nice wooden Tea Box stocked with a variety of different teas. After finding the box it was difficult finding any place with a good selection until I found the English Tea Store. I am thrilled with the choices that are worthy of the box.
Always great service and ease of shopping. Will be back
Peach tea was awesome, I loved the raspberry and the custard cookies
Delighted to find English products in U.S. Web site easy to use, great product selectons, and reasonable prices! Thank you!
I very soon found what I was looking for among your many choices.
I have been an occasional shopper at English Teas Store for a number of years. Their teas are the best that I have found. I have enjoyed a number of other items I have purchased from them--which are hard to find elsewhere.
Ease of ordering. Quality products. Fast shipping.
Have ordered three times in the past month since I found the English Tea Store.
Quick and easy from request to receiving the fresh tea.
Wonderful and delicious tea! Could not find the Twinings brand of tea, and more specifically the Wild Berry flavor in ANY retail store in our area!
Beautiful tea set! Going to use it for my annual ladies Christmas tea! Wonderful china! Very appropriate for the season!
I thought it would be a good idea to order from English Tea Store. I was wrong. I ordered 3 packages of ginger cookies. They arrived several months outdated (best by date). When i emailed about this, the only response I got was another copy of my receipt. I won't order from them again.
The Tea for one teapot was cute but more like toy size.
The chocolates that I ordered came significantly melted as there was no ice pack included in the shipping box. I had to throw these out and wasted my money on these items. I will NOT be buying anymore of these kinds of items. However, the other items were fine.
Dear Bhavana, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I placed a temperature-sensitive order through the store, and followed the options they recommended for best delivery. When I received my items, they were warmer than room temperature and therefore inedible. I reached out multiple times via email, only getting terse, scripted replies. I then tracked down a customer service number and the agent initially suggested I simply disregard the refrigeration requirement and go ahead and eat it... which, from a food safety standpoint, is the worst possible advice. The store should have sent replacements at no additional charge. Instead, they then instructed me to place an additional order ($16) and pay for overnight shipping ($90). I was fed up at this point and am working with my State's Attorney for fraud and negligence.
Dear Marcus, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I found what I wanted but arrived broken & useless. Sent pictures to English Tea Store & received a full refund without any hassle.
Dear Karen, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I was able to find what I was looking for right away.
Loved everything! Came in a timely fashion. I would definitely order from here again and recommend to all my friends.
I love my tea of the month subscription. I get new flavors, from new locations, and when they get low I mix them together and get my own blends!
Love my Union Jack mug for afternoon "Queen" tea time and teas are a gift for my aunt. However il be buying the shortbread cookies for myself!
This is a nice relaxing tea to enjoy in the evening.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!