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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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We had a broken cup when we open the box. My wife made call. And your staff sent a replacement.
We value good custom. We will be shopping with the English Tea Store.
Very good selection and cheaper than Amazon! I haven't made them yet so I can't comment on that aspect of my purchase.
Convenient, one stop shopping when looking for something with a British flavor. Haven't tried everything I bought yet but it all looks good.
Shipping cost should be made known earlier in the process.
I received Tea of the month club for a year as a gift I don't want to make the gift givers feel bad but it's very poor quality tea.
The bags arrive with expiration date that is passed.
I get in July had an expiration date of June 24 it's mostly low quality black tea with flavoring
there were a few good green teas
Pretty sad
One jar arrived shattered and it probably happened before sending, given the damage. SInce I did not ask for an adjustment, I don't know how the company might have responded. I've always had a good experience before.
I was given a Tea of the Month subscription. There is no way I could consume all that tea before the next month's shipment came.
Dear Margaret, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Great online shopping experience, would definitely recommend this online store.
All my items were better than expected. Will order again and keep an eye out for new products
I didn't have to contact the company, so my experience went that smoothly.
The products are wonderful. I was quite surprised that I found a site that made the products that I saw on TV so I follow up with finding the site that produces them.
Excellent service and delivery always very happy.
Product selection is always fun
Thank you
I found the product I was looking for and I like the price.
First time ordering from this site! Well packed and delivered!
Well I ate all of my Cadbury. So I had to double my order this time. So good! Delivery was fast as well. Nothing was melted or damaged.
My teaspoons came quickly and on time and the ordering process was easy. Would definitely order again!
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!