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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Very easy to order online. Very user friendly and affordable.
It was easy to order, and a pleasant surprise to the recipient.
High quality food products, shipping was super fast.
Delivery was fast. The tea set I ordered is beautiful.
It was simple and slow.in the future I will have to order a month ahead at least so I will receive it when needed.
Everything arrived in perfect condition - exactly as advertised - promptly. I will definitely order from English Tea Store again!
Love the ease of locating products and free shipping is always great!
Everything arrived quickly and was as I expected excellent will be ordering again
Easy to shop. Great products and I Love their tea!
Ordering was easy but delivery of broken jars was unacceptable.
Will not be ordering from this site again
Dear Virginia, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
It is very easy to shop on this site. Orders come promptly and everything I received was in good condition. I get my favorite tea here as soon as the weather cools down. There is a great variety of food, sweets and even tea pots and cups. The tea is much more fresh than you can buy in the stores.
My favorite website. І always order the best tea here. Great selection and affordable prices. І am delighted
I'm so happy you exist. Excellent products and service at a very reasonable price.
Cookies were great tasting, all cookies broken but 3(12) no go for my Baby Shower
Good tracking and notifications, merchandise was well packed, too.
But shipping is a bit slow. Takes over a week to receive your order.
I placed my order and it was shipped promptly and arrived very quickly. I liked the touch of adding a cooler pack to my order so my Dark Chocolate digestives wouldn't melt. Excellent service over all.
As an American who was raised with Canadian grandparents, I have passed along my love of tea, teapots, British candy bars and Christmas crackers! Shopping with the English Store has always been a positive experience, and it's easier to order from this site than looking around and shopping here in the US.
Easy to find items and prices are reasonable and the products are great.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process the order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better. Please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this.