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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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This is my second order and I like the company and the tea
Delivered in a timely manner. Will give as Christmas gifts for family and friends.
I love this tea and it has a stronger taste than tea bags.
Great on line store. Order was packaged with care. 1 item was missing but was shipped out the next day after I contacted them.
Great food it reminds me of years gone by. I love the selection and the quality of the food
Great food it reminds me of years gone by. I love the selection and the quality of the food
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We got some Christmas seasonal favorites to share with friends. Since it's only November, we haven't tried most of them yet, but they are from high-quality companies, so I know they will be tasty. My over was delivered quickly, and everything was delivered in excellent condition.
It took 3 weeks from the time I placed my order to receive it because it was pending acceptance at the USPS facility. I thought this was a long period of time to wait for a package and I honestly thought it was lost or something had happened to it. My only complaint was the shipping time.
English Tea Store is the company that I always prefer to order my gluten-free iced holiday fruitcake from. They are reliable and timely.
I'm excited that you carry Flavens oats! Your herbal teas are incredibly tasty.
Thank you!
I have ordered this product before and it (they) arrived in very good condition. This shipment, the product seemed as though it had been exposed to high temperatures and there was some minor breakage.
Lots of choices. Great prices. Lovely gifts to choose from. Always pleased with the items
Easy to order and fast delivery. This is a repeat order.
I have a friend from England who has been in the US for 50 years. I had a tea party for her so she could talk about England and feel a connection to her "home land." The party was very successful and all enjoyed the biscuits, tea and shortbread I bought at the English Tea Store.
I appreciate the selection of quality products, especially biscuit tins that arrive without dents. Whether tins are a gift or simply to be re-used, the dented ones I have received from other sellers are a big disappointment.
Simple and easy. My transaction also raised a flag and you followed up. I actually appreciated that!
I had one of my tea cup sets broken upon arrival. Contacted the store and they shipped out another one immediately.
My orders are always fresh teas arriving quickly with short shipping times. Teas are well wrapped to preserve freshness!
Packed well and arrived without any broken jars. I haven't opened or tried them yet but they will look great on their personal charcuterie boards for my clients.
Excellent shopping experience came timely and in great condition
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Stephanie, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!