Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of English Tea Store

English Tea Store

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate English Tea Store?
grey stargrey stargrey stargrey stargrey star

English Tea Store Reviews Summary

The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
337
value
103
shipping
106
quality
104
This company does not typically respond to reviews

Instant Feedback

23,171 reviews

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow GARILYNN A.
Unfollow GARILYNN A.
Share Review
Report Review

Excellent service
April 23, 2023

Very fast delivery. Tea is always fantastic. Very happy with purchase.

Date of experience: March 24, 2023
Washington
1 review
0 helpful votes
Follow Victoria P.
Unfollow Victoria P.
Share Review
Report Review

SLOW
April 22, 2023

Selection of my tea very minimal. Delivery is slow.

Date of experience: March 23, 2023
Rhode Island
1 review
0 helpful votes
Follow Janette U.
Unfollow Janette U.
Share Review
Report Review

Wonderful experience
April 22, 2023
Updated review

Had everything I needed and more Always enjoy shopping from this store

Date of experience: March 23, 2023

Amazing products
March 2, 2022
Previous review

Amazing products

Date of experience: January 31, 2022
Nevada
2 reviews
0 helpful votes
Follow Linda Q.
Unfollow Linda Q.
Share Review
Report Review

Easter surprise from mom
April 22, 2023

The website was very user friendly.
Item arrived on time

Date of experience: March 22, 2023
New Hampshire
1 review
0 helpful votes
Follow BEVERLY F.
Unfollow BEVERLY F.
Share Review
Report Review

Awesome!
April 21, 2023

Very English! I am a real tea fanatic so this shoppe is just right!

Date of experience: March 22, 2023
Michigan
1 review
0 helpful votes
Follow GRACIELA H.
Unfollow GRACIELA H.
Share Review
Report Review

Delightful
April 21, 2023

Very pleased. Lovely, smooth, and gently smoky. Really good! It's been a while since I've had gunpowder and this tea met my expectations.

Date of experience: March 22, 2023
Georgia
2 reviews
0 helpful votes
Follow Barbara X.
Unfollow Barbara X.
Share Review
Report Review

You need to work on your product ordering software.
April 21, 2023
Updated review

Had to retry order due to not loading/processing. Had to sign out and then sign back in to get order to go through. Frustrating!

Date of experience: March 22, 2023
Jacob Y. — English Tea Store Rep
over a year old

Dear Barbara D. Thank you for bringing this error to our attention. We have a dedicated Web Development team who will receive this information to improve your experience with our website. We apologize for the inconvenience this error has caused you and appreciate your patience as we work to resolve this issue. You feedback helps us do better, we appreciate your comments!


I love your site and your selection of teas and other...
April 10, 2022
Previous review

I love your site and your selection of teas and other products. Thank You!

Date of experience: March 11, 2022
Pennsylvania
1 review
1 helpful vote
Follow JOYCE I.
Unfollow JOYCE I.
Share Review
Report Review

So excited about trying new teas!
April 21, 2023

I have not tried the teas yet but will soon with my niece who I bought the teas for.
Thank you very satisfied with is product

Date of experience: March 22, 2023
California
1 review
0 helpful votes
Follow JOHN H.
Unfollow JOHN H.
Share Review
Report Review

Would recommend
April 21, 2023

Packaged with care. Great product. Recommend. Love the little jars to use for later.

Date of experience: March 22, 2023
California
1 review
0 helpful votes
Follow SAMUEL B.
Unfollow SAMUEL B.
Share Review
Report Review

Good
April 21, 2023

Information on tracking and delivery was provided, shipment was relatively quick.

Date of experience: March 22, 2023
New Jersey
1 review
0 helpful votes
Follow SHARON S.
Unfollow SHARON S.
Share Review
Report Review

Excellent
April 21, 2023

Everything is Beautiful it arrived on time and in perfect condition. I'm especially impressed with the boxing and all of the trimmings.

Date of experience: March 22, 2023
Nevada
1 review
0 helpful votes
Follow JOE P.
Unfollow JOE P.
Share Review
Report Review

Lucozade
April 20, 2023

Arrived quickly; the same product they have in Ireland.

Date of experience: March 21, 2023
Arizona
1 review
1 helpful vote
Follow Willem K.
Unfollow Willem K.
Share Review
Report Review

All good
April 20, 2023

Arrived on time, well-packaged, contents just as ordered. 5 stars

Date of experience: March 21, 2023
Illinois
1 review
0 helpful votes
Follow ELLEN H.
Unfollow ELLEN H.
Share Review
Report Review

Good looseleaf teas!
April 20, 2023

I've only tried 2 of the 4 teas I ordered yet. So far, so good. The order was accurate and arrived when it was due.

Date of experience: March 21, 2023
Colorado
1 review
0 helpful votes
Follow BEN U.
Unfollow BEN U.
Share Review
Report Review

Professional service
April 20, 2023

Never had a lost or damaged package.Usually delivers before scheduled arrival.

Date of experience: March 21, 2023
Virginia
2 reviews
0 helpful votes
Follow Jinnie B.
Unfollow Jinnie B.
Share Review
Report Review

Perfect - Thank You!
April 20, 2023

It was a very good experience. Thank you. I will be purchasing more goodies.

Date of experience: March 21, 2023
California
2 reviews
0 helpful votes
Follow Donna E.
Unfollow Donna E.
Share Review
Report Review

Tea Lover
April 20, 2023
Updated review

Easy to navigate and great selection. Products were a pictured and quite reasonable.

Date of experience: March 21, 2023

Easy to navigate and great selection
April 5, 2023
Previous review

Easy to navigate and great selection

Date of experience: March 6, 2023
Michigan
1 review
0 helpful votes
Follow JILLIAN N.
Unfollow JILLIAN N.
Share Review
Report Review

Great Quality and Great Pricing
April 20, 2023

Absolutely love these mugs! They are perfect size for what I was looking for and really great quality!

Date of experience: March 21, 2023
California
1 review
0 helpful votes
Follow SANDRA C.
Unfollow SANDRA C.
Share Review
Report Review

Chocolate fudge products
April 20, 2023

They were all delicious, and will definitely be reordered sometime.

Date of experience: March 20, 2023
Florida
1 review
7 helpful votes
Follow JOHN R.
Unfollow JOHN R.
Share Review
Report Review

As previously noted
April 20, 2023
Updated review

The $%&#@ site jumps around on me slowing down shopping - and your profit. And, it added unwanted items which went by too quickly to cancel

Date of experience: March 20, 2023

The $%&#@ site jumps around on me slowing down shopping
April 5, 2023
Previous review

The $%&#@ site jumps around on me slowing down shopping - and your profit

Date of experience: March 6, 2023

From the business

English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.


englishteastore.com
New Stanton, Pennsylvania, United States