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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Easy to order and exactly what I was looking for. One came broken and was replaced immediately. Very impressed with the staff!
Amazing tea at a great price, fairly quick shipping as well
Have not used it yet but certainly will! Thank you my delivery was right on time.
Everything was well packed and arrived in perfect condition!
Everything looks fine out of the box, although it hasn't been used yet. Good service, nice products.
Wonderful experience! We enjoy the variety of products and customer service is prompt and courteous!
Easy to navigate and to look and compare many varieties of loose leaf tea.
Knew what I wanted from prior orders. Easy to use web site
Excellent product at a fair price delivered quickly. Very happy,
I have order from here multiple times and will continue to do so. I enjoy my teas that come from here, especially being able to buy a larger quantity once I know I enjoy a specific tea flavor.
The seal on one of the cans opened and the contents spilled out
I ordered a refill of one of my favorite teas and a different blend of another one. I plan to enjoy them both.
Pleased overall, although yesterday, when I was shopping on the site, I found information that one of the items was no longer available - the Irish breakfast tea. But, when I returned today, it was there. So, I was confused. Glad it's there. Not happy with the higher price though.
Very good site. Easy to use! Will be coming back when i need more tea
Ordering was easy, shipping was not as quick as I anticipated
Their online service is fast, accurate and easy...
I've been delighted with the English Tea Store ever since I found it. Love all the British food and they always deliver on time.
I was disappointed that the tea I have bought for years was not available. I hope you with return English Breakfast Blend no.1 as a bulk loose-leaf tea to your inventory soon.
Great, as always! Thank you! I have trouble finding the tea locally, and I'm glad I can get it this way.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jonathan, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!