On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
The English Tea Store always provides fast, impeccable service, as well as a huge selection of excellent teas.
Excellent! Easy to order and to follow and they informed me of the shipping.
Found the variety I was looking for and received it quickly. Great pricing, too!
Found everything I was wanting and much much more I want to try soon.
I found not only the variety of selections but the prices to be exceptional. My new favorite source for tea.
I appreciated the sales receipt. It contained all the pertinent information and was easy to read. It helps me tracks expenses. Thank you.
Great online experience;; easy to order and good selection.
Nice array of teas of all kinds. I come back for my favorites, and to try new ones from time to time.
The website was very user friendly. My order came on time and had several updates for tracker.
Great experience! Excellent service e great product. Beautifully packaged for safe delivery
Excellent! I liked the ability to add one jam to get the exact amount I needed.
My past orders have arrived promptly; fresh and in good condition. This order took a long time and was not packaged well. Three items were inedible. Very disappointed.
I live in a small community that does not have a proper tea room. I often want to enjoy scones and pastries with tea in my home. I was delighted to find English Double Cream at the English Tea store. The price and shipping were very reasonable and I was please when the product arrived. I have previously ordered from a large retailer and the item was much more expensive and the shipping was less than satisfactory. I will be a return shopper in the future.
It's pretty straightforward. Like tea? Like variety? Like not having to go to a store in person? This is the place for you. Just be ready to wait a lil while to get it in some places. But hey, if you can get wait for it to steep before drinking, you can wait a week or so for shipping. Good tea is all about patience.
I bought 4 of these teapots, and 2 of the lids are broken. I need to have them replaced.
I purchased a pot before that cracked in the microwave. I was immediately issued a refund and that's why I have returned to buy two more pots. Good customer service pays off!
My favorite tea. All went well with my order. This tea is difficult to find.
You stock my favorite loose black tea.
Not only was the shopping experience fast and easy, but delivery was also prompt and professional.
I have ordered from this seller over a number of years and have always been pleased
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tiffeny, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!