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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Haven't shopped here for a while, but all past experiences were great. Website was easy to navigate and I love the selection of teas!
Very happy with my selections! Haven't tried all of them yet, but I'm sure they would be good! The only tea I can honestly say I am not a fan of is Rooibus… so I don't order that one.
I love shopping the English Tea Store, but tonight I had a lot of problems getting system to take order… had to put in credit card 4 times and hit order 4 times before it finally said "thanks for your order"!
Happy to have this available.I miss England.Thank you.
I didn't see in checkout where I could apply a discount code though and I had one
The quality and variety of the teas at ETS are incredible. I have never been disappointed with their teas. Ordering is a snap.
My order was shipped to the wrong address. I tried contacting the company and was told that there was nothing they could do. Then on the day that it was marked arrived we were unable to locate the package. I was on hold for almost an hour. I tried doing the on-line chat. The person told me that it was my fault because I had changed the address and there was nothing he could do. My copy of the order form clearly had the right address. I finally left a message and someone returned my call and reshipped my order. Very disappointed in the whole experience.
Excellent selection, teas and service. Good job everyone.
A good selection of goods, easy to navigate website.
Quick and easy. Great service and great prices. Always find just what I'm looking for.
Excellent selection of merchandise. Great prices and great service.
Disappointed at ridiculous shipping charge. I can buy the product locally (when it's available) for much less.
It is taking a very long time to get this order. I contacted them and they were not helpful. If i dont get it soon, i will have to persue getting my money back.
Always a wide selection of great teas from many brands, and the prices are great!
Great selection of Brands and teas, as well as other products. I buy all my teas and tea-related products here!
Very nice website and great products. I order my Old Amsterdam tea cups and saucers and tea pots from here.
Easy ordering process, received in a timely manner
Their Holiday Spice tea is a nice cool weather treat. Revived pleasant family memories and helps me curb my cravings for something sweet.
Site very easy to navigate. Lovely selection. Will be ordering again very soon and I can't wait to try some other new things!
I love your tea. Easy to order. Too many emails though. I can just use so much. I don't need all the specials.
I love your tea but the last order showed canceled, I called and reordered and not received yet. Hope this order goes through. I'm about out of tea
Great to find a rich and abundant source of supply of all the things we miss from home.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.