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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Unique ethnic items, can't wait to try
Christmas brunch items
In researching options for my purchase, I was very pleased with the prices on The English Tea Store's website. I placed an order for six jars of Bonne Maman Fig Preserves.
Unfortunately, the order of was severely damaged in shipping. I received a box with broken glass and preserves smeared everywhere. After cleaning everything up, I was able to salvage 4 of the 6 jars ordered. I asked for the broken two jars to be replaced. The replacement order arrived, and, through the replacement jars were intact, the seal was broken on both jars, so the contents were not safe to eat. I have requested either another replacement shipment, or, if that is not possible, a refund for the two bad jars.
Good site, good prices, easy check-out.
They arrived in a timely manner. I Liked the variety of products available.
This is the 4th or 5th time I've ordered from EnglishTea Store...and I am always
Very pleased with product, shpping and cost...and most of all the taste of the jelly.
So far it all looks good. Not easy to find 'Red Current' jelly here in Gulfport, Ms so my only option is to order from you. I believe I did this once before and the experience was perfect. Thank you.
I received a different caddy to the one I ordered, apart from that the tea is good and arrived in a timely fashion
The Double earl gray tea i was trying to order was not available
I only buy my tea at the English tea store. Nice flavor.
Usually a good experience. Very disappointed with current purchase of two cup tea pot and cup.
Dear Mary, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I was able to try a wide variety of flavors to add to my tea habit. The prices were very reasonable, shipping was fast, and I'm quite happy with the quality of the teas I bought.
Great! Just wish more of the products I ordered last time were in stock.
Disappointed I couldn't order cream custard biscuits is the only thing from my order I wasn't happy about. Other products were very good.
Disappointed I couldn't order cream custard biscuits
Quality unique and traditional teas, priced competitively, keep me coming back. Great gifts, too
When I saw this I had to have it. A great price and I know have enough accessories for a classic afternoon tea! Thank you.
Too many surveys! Yes it arrived. Yes I love the jelly. Yes I will continue to order it.
Paula Ruddock
One of the jars (ordered 2 jars) leaked out because the top was not closed. Jelly leaked out all over the package. I can't eat it because it was open and it is very hot outside. I would either like a replacement or a credit for this jar.
Great customer service, order arrived quickly and perfectly packaged. Thank you!
Smooth transaction from start to finish. Delivered quickly and safely.
It was just fine.and I am enjoying the tea which is no longer in shelves in my area.
A gift for my niece would wants to host "high tea": perfect
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Berrae, We apologize that the item you are looking for is out of stock or currently backordered. We understand that this is very frustrating. Please contact our Customer Service Department at [email protected] and they can supply you with an in-stock date or suggest a substitute item. We are diligently trying to keep items in stock during this rough period of supply chain issues, and we thank you for your patience. Your feedback and comments help us to do better.