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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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Always a pleasant experience to shop with ETS. Service and delivery are prompt.
Excellent tea, glad ETS had it available! Great teas and thanks for the discount!
Checking out would not accept my coupon code of ICEDTEA10. I had to call ETS and get help and she could not figure out why it was not going through either. But, she said she'd apply the code after I placed the order and gave her the confirmation number. My fingers are crossed!
Received order on time, and was quite pleased with my purchase.
Easy & quick to find the product we wanted and easy & quick to order.
My order was both packed beautifully and shipped quickly. I'm extremely pleased with my order.
The selection and quality of teas is great. We enjoyed trying them all out and highly recommend
...
Love the products and great service when I shop at the English Tea Store. Especially when they have a sale!
Always appreciate the great products and fantastic service provided by the English Tea Store.
IDid not receive one of the teas I ordered. Apparently, the wrong tea was picked, packed and shipped. I did get a refund.
Have ordered multiple products twice and will definitely order many times again!
The item arrived promptly. And fifty characters is too long
I order from this site during the holidays and my order comes neatly packed and on a timely manner. I will have to order more often.
I was hoping this cake would taste like my mothers British Christmas cake and it is quite close to it.
I would definitely recommend it.
Excellent as always. The tea has all the wonderful flavors of the season - not strong, not weak; just right.
Seemed like fewer Xmas pudding choices this year. Really disappointed that I could not delay delivery until closer to Xmas.
More limited selection of Xmas puddings
Everything is reasonably priced and package with care. Past shipment. Hope to order before Christmas is over.
English Tea Store delivered exactly what I ordered. Orange cinnamon spice, and I love it.
Received my box with the right tea.Very satisfied with the product.
Wasn't sure it was going to let me ship this as a gift. However, in the end it was alright. I look forward to ordering more in the future. Thank you.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Bryan, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at [email protected] and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.