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English Tea Store Reviews Summary
The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.
This summary is generated by AI, based on text from customer reviews
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I happened upon the English tea while searching for different and quality black and green teas.
I scrolled for over 30 minutes reviewing every category and teas/ products in the category. It was like being in a candy shop as a kid!. The vast flavors / reviews offered held my attention and I kept scrolling and reading and buying.
The various recipes you offer using teas was intriguing, something new, as well as something I would have never thought about,ever.
You have made drinking and enjoying tea not boring any more!.
Decent selection and really good prices. Shipping wasn't too expensive, but did take a good while to make it to me, which was a bit disappointing. Was shipped with UPS, UPS dropped it off at my local post office for USPS to deliver, except USPS then turned around and sent it back to the nearest metro USPS distribution center just for it to be sorted there and sent back to my local post office. Would've been great if UPS just went the extra mile, literally, to bring it to my house. But that isn't really too much in control of English Tea Store, so I don't really hold it against them, it just makes me wary about ordering again as I'm not sure which parts of the US my package will repeatedly see before it finally makes it to me. Everything was well packed though and showed up in pretty good condition considering the box was pretty knackered at the end of its journey.
I was notified that an item I ordered (teapot warmer) was out of stock despite still showing in stock on the website. I tried calling 3 times and never got through - but connected online chat right away once I saw that. I asked if I could substitute with another color and they said yes - and then the original "out if stock" shipped anyway.
Simply the best! My sister Vi and I love their products. We get the Christmas pudding every year! Very satisfied!
Positive. I expect I will order from you again. Your selection is good.
No issues with the shopping experience but one - I did not get a shipping notification email with tracking. At least, not to my knowledge.
Great. Been buying from this vendor for years. I think they do a really good job despite the shipping charge, I get quality product that I expect every time.
... but it was a stroke of luck that I did get it because it was addressed without the box number that the USPS needs because they don't deliver to our house. I happened to be in the post office on the morning it was delivered and was able to stop them from returning it. The order form doesn't say which carrier is used and if it did, I would know which address (PO Box for USPS or the house address for UPS, FedEx, etc.)
After looking and looking for my product, your website was the most helpful in deciding my decision to order.
Great variety of items, reasonable prices, easy and quick to place order. Looking forward to receiving the items to taste!
The tea arrived well packaged and is of excellent quality. I'm very happy with all the process.
Great selection and price! I loved the selection and the speed of delivery!
Website is user friendly and easy to find things. Check out is simple and secure.
Dear Kirk, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
We are loving our new super cute Amsterdam mini tea pots. Now my husband and I can have different tees in our own individual pots. It's a revelation!
Site easy to navigate. Selection of teas is excellent. Comments are helpful.
See above-I don't like there being a requirement of having a certain amount of words needed to submit
Dear Cindy, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at [email protected]. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Everything so far is good some were gifts so I can't answer for them. Delivery was quick and Jin good condition when it arrived
Always delightful ordering from the English Tea Store. Quick delivery.
ETS has always been an easy shopping experience. Ninety percent of the time they have it in the size and/or quantity that I am looking to buy. Always come to them for anything related to tea.
From the business
English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cassie, We apologize that the item you are looking for is out of stock or currently backordered. We understand that this is very frustrating. Please contact our Customer Service Department at [email protected] and they can supply you with an in-stock date or suggest a substitute item. We are diligently trying to keep items in stock during this rough period of supply chain issues, and we thank you for your patience. Your feedback and comments help us to do better.