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English Tea Store

4.6

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English Tea Store Reviews Summary

The English Tea Store enjoys a strong reputation for its high-quality products and reliable service, with many customers praising the freshness and variety of teas offered. The user-friendly website and efficient ordering process contribute to a positive shopping experience, fostering customer loyalty. However, some concerns were noted regarding packaging, as a few customers reported receiving damaged items. Despite these issues, the overall sentiment remains favorable, highlighting the company's commitment to customer satisfaction and the importance of tea culture to its clientele. The consistent quality and timely delivery reinforce the store's standing as a preferred choice among tea enthusiasts.

This summary is generated by AI, based on text from customer reviews

service
337
value
103
shipping
106
quality
104
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23,171 reviews

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Canada
1 review
0 helpful votes
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Extremely satisfied!
December 18, 2023
Updated review

Awesome! I also love all your products - especially the English chocolates and biscuits! Reminds me of my 4 years in England where I went to Boarding School. That is where I met my dear friend, Kathy, who I dearly love and have kept in touch with for now about 55 years! She is English, lives in California - I live in Canada! So thank you for my being able to send her a little more than my love!

Date of experience: December 10, 2023

Love your products!
January 5, 2021
Previous review

Love your products! Brings back many memories!

Date of experience: December 5, 2020
Kentucky
1 review
0 helpful votes
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Perfect!
December 18, 2023

From order to delivery, everything was perfect! The photo and description were accurate and I love it. Will definitely order from you again. Thank you.

Date of experience: December 10, 2023
Colorado
1 review
0 helpful votes
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Met Expecations
December 17, 2023

Kinda hard to close with the product upright, weird to have to review

Date of experience: December 10, 2023
California
1 review
0 helpful votes
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Great online shopping experience
December 17, 2023

Great selection. Excited to share in my holiday tea gift that I am shipping!

Date of experience: December 10, 2023
New York
1 review
0 helpful votes
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Plum pudding
December 17, 2023

Have been ordering these two items for years; they are delicious and super traditional

Date of experience: December 10, 2023
California
2 reviews
0 helpful votes
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Food?
December 17, 2023
Updated review

Wish the monster munch didn't expire so soon. So disappointed. 1 week left

Date of experience: December 10, 2023

Very convenient and good prices
September 25, 2022
Previous review

Very convenient and good prices

Date of experience: August 26, 2022
New York
1 review
0 helpful votes
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Tea store review
December 17, 2023

Great selection and great shipping. Received in excellent time frame.Thank you

Date of experience: December 10, 2023
Alabama
0 reviews
0 helpful votes
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Superb
December 17, 2023

Website was easy to navigate and had wonderful pictures to allow for easy shopping and matching!

Date of experience: December 10, 2023
New York
1 review
0 helpful votes
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Shabby Rose Teapot and Cup and Saucer
December 17, 2023

This item is quality plus and makes a beautiful table setting. My friends were very impressed.

Date of experience: December 10, 2023
New York
2 reviews
0 helpful votes
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Great shopping experience.
December 17, 2023

This literally took me about two minutes to go over the selection, add to my cart, and enter payment details. Shipping and handling was very reasonable.
I am a returning customer! Great shop.

Date of experience: December 10, 2023
Tennessee
1 review
0 helpful votes
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Great site.
December 17, 2023

So glad to be able to have this site to get the great products they have from the UK.

Date of experience: December 9, 2023
Vermont
1 review
0 helpful votes
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A call to Cust. Serv. Took care of my problems
December 17, 2023
Updated review

After two emails to Support and no response re a broken jar in the delivery a call took care of things

Date of experience: December 9, 2023

Quick and clear ordering
May 8, 2023
Previous review

Quick and clear ordering

Date of experience: April 8, 2023
Pennsylvania
1 review
0 helpful votes
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Great customer service
December 17, 2023

When my order arrived a couple of items were missing. I contacted customer service and I was quickly refunded.

Date of experience: December 9, 2023
California
1 review
0 helpful votes
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Great product selection, great pricing and very efficient reliable delivery. I look forward to ordering from them every year!

Date of experience: December 9, 2023
Virginia
1 review
0 helpful votes
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Highly recommend
December 16, 2023

The site is easy to navigate and has much better prices than other places I've looked. They shipped the items both quickly and carefully. Nothing was broken upon arrival. The items are very good quality! I'll be ordering again in the future to add to my daughter's tea parties.

Date of experience: December 9, 2023
New York
1 review
0 helpful votes
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I am satisfied with the purchasing process and hope to purchase more in the future.

Date of experience: December 9, 2023
Oklahoma
1 review
0 helpful votes
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Not great
December 16, 2023

The ordering and shipment process was confusing and burdensome

Date of experience: December 9, 2023
Jacob Y. — English Tea Store Rep
over a year old

Dear Mark, Thank you for bringing this error to our attention. We have a dedicated Web Development team who will receive this information to improve your experience with our website. We apologize for the inconvenience this error has caused you and appreciate your patience as we work to resolve this issue. You feedback helps us do better, we appreciate your comments!

Minnesota
1 review
0 helpful votes
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Dissatisfied
December 16, 2023

Website is hard to navigate and prices went up way too high.

Date of experience: December 9, 2023
Jacob Y. — English Tea Store Rep
over a year old

Dear Margery, Thank you for bringing this error to our attention. We have a dedicated Web Development team who will receive this information to improve your experience with our website. We apologize for the inconvenience this error has caused you and appreciate your patience as we work to resolve this issue. You feedback helps us do better, we appreciate your comments!

Florida
1 review
0 helpful votes
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Excellent customer service.
December 16, 2023

Online purchase was easy and delivery was prompt. I have purchase items before and will continue to use this company.

Date of experience: December 9, 2023
Washington
1 review
0 helpful votes
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Love the selection!
December 16, 2023

Great selection of teas that are not available locally!

Date of experience: December 8, 2023

From the business

English Tea Store is one of the largest online vendors of tea, teapots, British food, and tea gifts. Choose from thousands of gourmet teas at everyday low prices.


englishteastore.com
New Stanton, Pennsylvania, United States